Customer Success Manager

Remote - United States

Full Time Mid-level / Intermediate
TetraScience logo
TetraScience
The Tetra R&D Data Cloud combines the industry’s only cloud-native data platform built for global pharmaceutical companies, with the power of the largest and fastest growing network of Life Sciences innovation partners, and deep domain...
Apply now Apply later

Who We Are

TetraScience provides the world’s first and only R&D Data Cloud, with a mission to transform life sciences R&D, accelerate discovery, and improve human life. Scientists at global pharma and biotech organizations rely on our innovative Tetra Data Platform for easy access to centralized, harmonized, and actionable scientific data to accelerate their digital lab transformation. With best-in-class SaaS performance, a team of industry innovators, and excellent product/market fit, Tetra is positioned to become an iconic life sciences software company.

What You Will Do

  • Own all aspects of customer relationships with a focus on customer retention and satisfaction
  • Project manage the renewal experience and build business cases for each customer’s success
  • Proactive outreach and engagement with TetraScience’s existing customers to ensure continued adoption and satisfaction.
  • Manage customer onboarding and entire customer journey and experience with TetraScience
  • Capture and analyze customer feedback to resolve issues in a timely manner
  • Collaborate with internal stakeholders such as sales, delivery engineers, and product to analyze customer feedback and guide customer success and product enhancements
  • Be a customer advocate internally at TetraScience
  • Leverage data insights to manage progress, performance, and priorities
  • Work cross-functionally with Sales and Customer Support to grow accounts and reduce customer frictions

Requirements

  • BS or M.Sc. in Biology, Biotechnology, Bioengineering or similar Life Science field with 2+ years experience in Life Sciences.
  • Absolute customer-centric mindset and meticulous attention to details
  • Excellent communicator to align with sales, marketing, and engineering stakeholders
  • Minimal 5 years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment with the ability to forge relationships with users, decision makers, and influential stakeholders
  • General understanding of Life Sciences R&D processes and scientific concepts. Must be able to immediately interface and build trust with Senior Level Business and IT leaders in top-rated Biotech and Pharma companies
  • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment

Benefits

  • 100% employer-paid benefits for all eligible employees and immediate family members
  • Unlimited paid time off (PTO)
  • 401K
  • Flexible working arrangements - Remote work + office as needed
  • Company paid Life Insurance, LTD/STD
  • Job region(s): North America
    Job stats:  1  0  0
    • Share this job via
    • or

    Explore more Remote Work and WFH career opportunities