Closing Operations Manager

Remote

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Notarize
Notarize provides legal online notarizations available 24x7. Connect with licensed electronic notaries by live video call. Use any computer or smartphone.
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At Notarize, we’re pulling the future closer, bringing industries like real estate, automotive, and financial services into the digital age. We’re the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions. We’re proud to play an integral role for our customers -- from individuals to major enterprises -- in making life’s most important moments better.  Our business has grown exponentially (over 600%!) in the past year. In September 2021 we came in at #114 on Inc.’s list of the 5000 fastest-growing companies in the nation. We raised an additional $130 million in Series D funding in March of this year -- backed by industry behemoths like Capital G/Google, Citi, and Wells Fargo -- and we recently announced a major strategic partnership with Adobe. Notarize is the pioneer and market leader in Remote Online Notarization (RON), and we’re building the team that will operate a critical platform in tomorrow’s fully-remote economy. Come join us! Notarize is proud to be a fully-distributed, remote-first team. Employees can work from anywhere in the United States -- all 50 states and D.C too.

We’re looking for a tenacious problem-solver, innovator, team builder and thoughtful communicator to be the new Operations Manager for our Closing Operations Team. If you are looking to be a true trailblazer with the autonomy to think big and challenge the status quo this is the role for you. 

As our Closing Operations Manager you will:

  • Lead & support the internal Closing Operations function for our Mortgage Business lines. This team serves as the internal backbone for our Mortgage clients, ensuring exceptional operational workflow to enable a successful and smooth real estate closing experience
  • Analyze & streamline internal & external processes with the focus of building a productive, scalable operation
  • Partner with Product to drive automation efforts & feature implementations to support efficiency & scalability. Manage current Closing Operations product features and identify areas for improvement, collaborating on solutions to meet customer needs 
  • Oversee a team of Operations Associates whose tasks include preparing real estate closing documents, managing email responses, & providing phone-based support for both Customers & Business Partners. The team will include a blend of remote & in-office staff
  • Own all supporting talent & growth pillars for the team including hiring, training, quality assurance, and coaching/development
  • Report directly to the Sr. Director of Operations and collaborate with various functions including the Notary Operations & Customer Success team to drive successful onboarding and implementation results for partners, resulting in error-free transactions and high customer satisfaction ratings
  • Partner with Customer Success in managing ongoing relationships. Including identifying operational opportunities to grow bandwidth and transaction volume
  • Partner with Product to drive automation efforts & feature implementations to support efficiency & scalability
  • Use platform data & partner feedback to drive goals around execution & service level agreements.
  • Deliver an exceptional customer experience based on direct customer feedback and ratings

What we’re looking for:

  • 2+ years of team management experience in an operational & customer-facing environment 
  • 2+ years of management experience at a SaaS or Technology focused company preferred
  • Experience with rapid organizational growth preferred
  • Experience within the Mortgage/Real Estate industry is a plus
  • Demonstrated team leadership skills and a proven track record of developing a team with increasing responsibilities - remote/virtual team management a plus
  • Strong commitment and excitement for supporting others: both customers and teammates
  • Proactive communication & collaboration practices 
  • Strong training/coaching/individual development skills
  • High attention to detail
  • A balance of innovator & operator skill sets
  • Highly adaptable personality with the ability to quickly make decisions and execute on them
  • Proficiency with the standard suite of MS Office products & ability to operate on a Mac OS.

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-distributed team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions 

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
Job region(s): Worldwide/Anywhere
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