Onboarding Project Manager

US - Remote USA

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Customer Operations 
Tessian’s Onboarding Project Managers play an essential role in driving the adoption of Tessian solutions at our Enterprise customers. As an Onboarding Project Manager, you will work closely with commercial and extended teams to build long-term business relationships and align with customers’ outcomes within assigned accounts. 
You'll be a critical problem-solver with previous experience in a client facing role and can work collaboratively internally (with both commercial and technical teams) and externally (from senior stakeholders to IT professionals). You’ll be high energy, organized and have amazing communication skills. You'll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft.
You will be responsible for managing complex projects end to end, owning the relationship with customers during the onboarding period. You will also be responsible for supporting the delivery (and adoption) of complex new product functionality to our customers.You will own these projects end to end, defining all stages of the project lifecycle, highlighting all risks and mitigation as well as identifying issues, escalating where required and resolving issues throughout the project process.

We’d love to meet someone who:

  • An enthusiastic self-starter, comfortable working both independently and in a team setting.
  • You’ll have a track record of successful deliveries end to end, with strong customer facing and stakeholder management skills.
  • You have been in the high-tech industry for 4 years in a Pre-sales or customer-facing consulting capacity or have other relevant technical experience that demonstrates your relationship building skills and ability to present material to audiences with varying levels of technical capability.
  • Industry knowledge of working in software or IT change roll outs across multiple industries.
  • You have experience scoping and delivering Agile technology projects, ideally with some certified project management skills such as Prince 2, Agile Scrum or Oracle trained.
  • You will be experienced with developing project schedules, metrics and communication channels; using both written & verbal channels to report risks, opportunities and progress.
  • You appreciate the technical trade offs when building software and can empathize with engineers, customers and partners alike
Why we think you'll love it here 😍...
All Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark against other VC-backed companies to provide above market rate salaries for companies of our size.
Beyond this, there’s plenty more that makes Tessian a great place to work: 
- A full week of work-remote a year (for those who aren't fully remote!), in addition to 31 days of paid holiday (20 days PTO + 11 federal holidays)- An extra day of paid holiday (up to 5) for every year you're with us!- Curate your career with development experiences uniquely suited to you- We’re family friendly, with policies built to support you in all stages of life- High-quality MacOs tech kit for you to work on- Comprehensive & generous health insurance options- If you're relocating to join the team in person, we'll provide a contribution to help with your costs- On Fridays we stop early for a virtual happy hour (or, to just log off for the weekend!) - Classpass subsidy - which you can use for either in person or virtual classes - A work-from-home subsidy for every new joiner to cover all your home office must-haves or, if you are fully remote we will kit out your home office through our remote office provider, First Base.- Amazing Remote socials with food and drink budgets 
And, if you are based near one of our hubs (currently Boston & Austin), you will also have access to:
- An array of breakfast options, delicious snacks, drinks and a top-of-the-range coffee machine- Flexible work from home policy (for those who aren't already fully remote)- Team lunch provided once a week- Whole team socials every quarter- Dinner budget for those times you just can’t tear yourself away
Equality & diversity ⚖️
Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.
As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.
#humanfirst 🙋‍♀️💁‍♂️
Obligatory small print
Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.
By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy
Please note, that any job offers will be subject to the candidate passing background screening checks.
We're a #LI-Remote company offering Choice First working practices where possible.
Job region(s): North America
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