Digital Implementation Manager

Remote job

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Great Minds
Great Minds is an organization founded in 2007 by teachers and scholars who want to ensure that all students receive a content-rich education.
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Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Digital Implementation Manager.

COMPANY PROFILE
Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 1,000 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Position Summary
The Digital Implementation Manager will lead a team ensuring a successful customer on-boarding and digital implementation of Great Minds K-12 digital products. They will create optimal processes and systems for the team to work closely with schools and districts to determine the best on-boarding method for their needs, conduct training, monitor on-boarding process, and troubleshoot issues and requests as they arise. The ideal candidate will be an excellent communicator, tech-savvy, flexible, a strong leader, highly organized and a team player with a passion for education and a history of success building and releasing products. At peak times, the manager will be needed to assist with handling customer issues alongside the team members.  This is an exceptional opportunity for a smart, dedicated, and passionate individual to apply his or her skills to support the business growth and mission of Great Minds. 

Responsibilities

  • Manage full-time (10FTE) and seasonal employees (7 FTE):  
    • Analyze Salesforce dashboards and reports and review feedback to coach employees to improve their individual performance 
    • Facilitate communication for escalated tickets with internal teams including digital, sales, and development teams
    • Create and maintain team-oriented and customer-friendly culture 
    • Interview, train and hire staff as needed 
    • Conduct employee performance reviews on an annual basis 
    • Pending approval, this position may also manage two team supervisors who will have HR, training, and coaching responsibilities
  • Build infrastructure needed to respond effectively during peak season including: 
    • Create and continually improve  SOPs for handling customer and technical issues 
    • Develop and manage to KPI’s 
    • Create Knowledge Base to capture commonly encountered issues 
    • Develop ticketing workflow for efficient issue handling between teams 
    • Lead training sessions for team on how to successfully onboard and implement Great Minds digital products
    • Maintain knowledge of product functionality and capabilities, along with industry standards and common practices for user management and inter-operability
  • Strategize with school and district administration on the best integration solution to meet their objectives and support them with technical questions
  • Troubleshoot customer issues with onboarding and access to the digital platform

Requirements

  • 2+ years in managing a team of employees
  • 2+ years in an implementation, digital product development, or account management role in educational technology
  • Must be familiar with K-12 rostering, SIS and LMS solutions
  • Excellent MS Excel skills
  • Excellent writing and communication skills
  • Excellent critical thinking and problem-solving abilities
  • Experience in K-12 education and/or K-12 EdTech

Details:

  • Full-time
  • Excellent benefits package
  • This position is Remote

This role can be performed anywhere in the US with the exception of Colorado

A cover letter and resume are required to be considered for this position

If selected for an interview, a salary history and background check will be required


Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

Job perks/benefits: Career development
Job region(s): Worldwide/Anywhere
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