Load Management Representative (Remote - South Africa)

South Africa

Loadsmart, Inc. logo
Loadsmart, Inc.
Loadsmart is a logistics technology platform that enables shippers, carriers, and brokers to efficiently manage an automated supply chain. Backed by data scientists, engineers, and world-class support — Loadsmart integrates seamlessly to give...
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ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? 
→ Do you believe in game-changing innovations and are excited about reimagining an 800 billion dollar industry?→ Do you have experience implementing technology as tools for tracking freight and providing better customer service?→ Would you like to build business relations with experts in the freight and trucking industry?  If so, nice to meet you!
We are Loadsmart and we have recently created a new Load Management Representative to help us optimize top talent at our growing company (we grew from 150 to 450 in the last 18 months) with a recent Series C of $90M. We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. 
This position will work with our Load Management team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Implementing and troubleshooting our Tracking App and  3rd Party tracking services.

WHAT YOU GET TO DO...

  • Communicate with carriers & drivers regarding booked loads 
  • Relay any details regarding delays or issues with shipments
  • Track and trace shipments to ensure deadlines and delivery times are met
  • Keep track of upcoming deliveries and possible delays that may occur
  • Resolve and manage communication with carriers when general issues arise
  • Provide carrier feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers
  • Collaborate with members of other teams to guarantee a smooth delivery process

YOU HAVE EXPERIENCE…

  • Fluent in English - verbal and written
  • International business or communication background
  • Proven ability maintaining high levels of customer service
  • Strong verbal and written communication skills 
  • Problem solving ability
  • Familiarity with USA geography
  • Go-getter attitude with the ability to come up with solutions to challenges
  • Call center customer services experience a plus

YOUR COLLEAGUES WOULD DESCRIBE YOU AS:

  • Strong communicator
  • Adaptable
  • Intellectually curious
  • Coachable
  • High energy
  • Proactive 
  • Quick thinker and worker 
  • Diligent

WORKING AT LOADSMART

  • Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)
  • Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :) 
  • Work in the comfort of your own home.
  • Career growth opportunities.
  • An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
Job region(s): Africa
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