VMware Cloud Engineer II

Mexico - Remote(Jalisco/Mexico Only)

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The VMware Cloud Engineer is responsible for infrastructure tasks including provisioning hypervisors, connectivity issues, upgrades, and day-to-day issues and audits
Administer, maintain and troubleshooting the supported VMware Product Stack (including SDDC environments)
Ensure utilization of proper change management procedures regarding the installation and testing of all upgrades and enhancements for VMware infrastructure and Life Cycle Management
Troubleshoot problems and take corrective action on a timely and effective basis
Provide technical support to internal and external users
Due to the 24X7 operations of the business, one must be able to work a flexible work schedule, which may include nights, weekends, and holidays. 

You Will:

  • Gathers data for reporting and analysis
  • Monitors and provides maintenance for all related infrastructure
  • Manages physical inventory (remotely or locally)
  • Works appropriate tickets in queue
  • Provides BAU support for our customer base across different segments, as well as internal accounts
  • Acts as the primary interface for the client or project manager for basic to intermediate tasks
  • Ensure the control, integrity and accessibility of the VMware environment for the enterprise
  • Works independently on the majority of tasks.  Seeks input on complex or new issues
  • Escalates as appropriate

You Have:

  • Basic operating systems knowledge (Windows and Linux)
  • Basic network skills
  • Basic working knowledge of fibre channel SANS, NFS and vSAN
  • Basic knowledge of vROPS
  • Intermediate knowledge of the vSphere platform
  • Working knowledge of HP/DELL Server hardware platforms. Knowledge and hands-on experience with VMware Cloud on AWS


  • Secondary/High school diploma or GED required
  • Bachelor’s degree preferred or 18–36 months related technical experience in systems engineering or administration
  • Intermediate experience in VMware virtual systems preferred


  • CCIA, CCEE, CCEA, CCA, MCSE/MCITP, VCP-DCV, vRealize Operations and vSAN badge

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job perks/benefits: Flex hours
Job region(s): North America
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