Senior Technical Writer (Remote)

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OpsRamp
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Headquartered in Silicon Valley, with offices located worldwide, OpsRamp is a modern SaaS platform company that’s just entered its next stage of growth with new investment from Morgan Stanley, HPE and Sapphire Ventures. We’re disrupting the $28 billion-dollar market of IT operations management, fundamentally changing how IT teams support the business through infrastructure management.

As one of Forbes’ Top Cloud Computing Companies to Work For, our mission is to simplify and transform IT operations. OpsRamp is an IT operations management (ITOM) platform that allows enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure. We do this through hybrid discovery and monitoring, event and incident management, remediation and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.

It’s truly the dawn of a new era for a major market, and we’re in the center of it. Are you ready to join the future of IT operations?

Join a team of technical writers committed to creating best-in-class enterprise documentation. You'll work closely with software engineers, product managers, and UX designers to produce content that helps OpsRamp customers manage their IT infrastructure, and you'll have an advantage if you have SaaS documentation experience. Join a fast-paced, remote-first documentation team that's not afraid to innovate and be part of improving and growing our public-facing documentation while gaining exposure to the latest technologies. If you're a star, your writing opportunities and growth are unlimited. Innovation and initiative are rewarded.

Responsibilities:

  • Research and develop tutorials, cookbooks, and best practices based on real-world use cases

  • As background housekeeping, update legacy documentation to meet current quality standards

  • Contribute to improving theme templates

  • Ensure that content conforms to our documented style guidelines

  • Verify content accuracy, completeness, and usability

  • Proactively work to improve the quality of existing content

  • Participate in peer reviews

Requirements

  • 6+ years of experience as a technical writer

  • Experience with the doc-as-code documentation paradigm

  • Working knowledge of the mechanics and concepts around git and static site generators

  • Experience with SaaS documentation, especially in the IT operations domain

  • A demonstrated history of producing usable content and knowledge of best documentation practices that enhance the usability

  • Command-line proficiency and the ability to install and configure applications

  • Always looking for ways to improve the documentation process and commitment to following through on initiatives

  • Experience working remotely with the ability to work independently and within a team, as needed

  • It’s desirable that you have some prior experience as a software developer, which has provided you with the essential skills you’ll need to succeed in this position

Job tags: Research SaaS UX
Job perks/benefits: Startup environment
Job region(s): Worldwide/Anywhere
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