Consulting Manager

United States - Remote

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Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and...
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At Guidewire, we deliver our platform as a cloud service to the P&C industry in 34 countries. We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and a little genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people. The RoleGuidewire Delivery Services helps our customers and partners implement our software. We are looking for an experienced people manager (we call them Consulting Managers) to lead, advocate for, and to coach a team of remote Delivery Services consultants. You’ll have a group of ~25 people. As their Consulting Manager, you will be responsible for elements of hiring and onboarding, staffing and capacity planning, ongoing performance and development of your team members, and ensuring their success and continued growth at Guidewire. You will also work with your fellow Consulting Management team to lead AMER Field initiatives as we continually look to improve. If you are ready to be a consultant’s advocate, then this is the role for you!

Responsibilities

  • Responsible for line management of a cross-section of functional and technical consultants, business architects, project/program managers, and account managers (we call them delivery managers).
  • Onboard new consultants, conduct quarterly (performance) check-ins, request/deliver feedback, and create/track individual development plans
  • Provide necessary coaching and ensure team members are receiving project mentoring
  • Engage in capacity/resource planning in coordination with staffing resource manager
  • Lead organizational efforts such as workforce planning, knowledge management, and succession planning
  • Participate in candidate interviews and hiring decisions
  • Manage performance issues and any arising internal conflict to resolution
  • Make recommendations for promotions and/or salary actions by gathering necessary feedback for informed decision-making
  • Ensure available training and collateral (e.g. new product roll-out or skills development) is communicated to staff
  • Monitor usage of paid time off to ensure work/life balance
  • Coordinate and project manage completion of internal initiatives as assigned
  • Provide necessary mentoring and support to consultant as needed
  • Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients

Qualifications

  • Cultural fit to our values of Integrity, Rationality, and Collegiality
  • Experience as a people manager in a consulting organization or similar services organization within a software product company. You may have come from a technical background, having moved into a people and project management capacity
  • Experience managing highly skilled remote consulting teams is highly desirable
  • Previous consulting background and experience in a technology environment a must
  • Demonstrated success with aligning teams to meet company and functional objectives
  • Demonstrated success as a manager with ability to hire, mentor, coach and develop Consulting staff
  • Must be able to work in a fast paced and passionate environment
  • Excellent problem solving and communication skills

Education

  • Bachelor's degree from a four-year college or university in a related field required
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About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job region(s): North America
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