Software Engineering Manager

Remote

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Hopper
Hopper analyzes billions of prices daily to predict how prices will change, and tells you whether to buy or wait. Save up to 40% on your next flight.
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Minimum Qualifications• Passionate about technology, people and shaping Hopper’s ability to provide effortless customer experiences Experience in leading software engineers in a cross functional team - backend, android and iOS engineers•  Relevant customer service domain expertise that will allow you to enable highly available, large-scale customer and employee impacting solutions•  Strong communication skills to navigate a fast-growing organization across multiple time zones and geographies• Successfully championed documentation, clean code, and testing practices to promote system reliability• Managed technical debt and feature development to continuously deliver user value without compromising technical quality
Preferred Qualifications•  4+ years experience in engineering or deeply technical roles•  Experience in providing technical solutions that balance build vs. buy options for the best customer and stakeholder outcomes •  GCP or AWS cloud environment experience•  Scala, Java or other JVM based language

About the jobWe are looking for a senior engineering leader to steer the group building and expanding Hopper’s Customer Service Platform. 
The team is responsible for building and operating solutions for customer support experiences across in-app self-service, built internal tools and partner integrated support technology for over 60M customers. These customers are supported not only by the technology your team builds, but also through 1000+ travel specialists who engage with them every day. 
As a Software Engineering Manager, you will lead and grow engineering for the CS product area while fostering a culture of customer centrism and operational excellence. The team is responsible for development of the overall service platform for Hopper with a mission to create effortless and proactive customer experiences through three main pillars: in-app self-service, specialist tooling and integrated partner solutions. 

Responsibilities

  • Grow and retain your team while setting high-performance standards
  • Work in close collaboration with a team of engineers, product and operational leaders to establish priorities, set objectives and build a technical roadmap to deliver an excellent service platform for customers and employees
  • Own design, development and delivery of specialist tooling, integrated partner solutions and in-app self service to ensure Hopper delivers an effortless and reliable customer experience
  • Ensure a highly available and resilient systems and foster a culture of operational excellence
  • Coach individual contributors and technical leaders and grow them as technologists.
  •  Be a trusted advisor to our technology leadership and your peers
  • Champion the Hopper Leadership Principles

Benefits

  • Well-funded and proven startup with large ambitions, competitive salary and stock options
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact
  • 100% employer paid medical, dental, vision, disability and life insurance plans
  • Access to a 401k 
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has seen its valuation more than double since early 2020, reflecting the strength of our mobile-only marketplace and the value customers are deriving from our proprietary suite of fintech offerings. Here are just a few stats that demonstrate our recent growth:
- Hopper’s valuation is now over $3.5B, reflecting the strength of its mobile-only marketplace and value customers are deriving from the company’s proprietary suite of fintech offerings.
- Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year, and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%.
- Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source: MIDT). 
- The company is on track to surpass $1.5 billion in travel sales this year, with 40% coming from the hotel and car rental categories. 
- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent 50% of its revenue. 
- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel fintech. The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.
All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Job region(s): Worldwide/Anywhere
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