Director, Fraud Prevention

Remote

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Notarize
Notarize provides legal online notarizations available 24x7. Connect with licensed electronic notaries by live video call. Use any computer or smartphone.
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At Notarize, we’re pulling the future closer, bringing industries like real estate, automotive, and financial services into the digital age. We’re the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions. We’re proud to play an integral role for our customers -- from individuals to major enterprises -- in making life’s most important moments better.  Our business has grown exponentially (over 600%!) in the past year. In September 2021 we came in at #114 on Inc.’s list of the 5000 fastest-growing companies in the nation. We raised an additional $130 million in Series D funding in March of this year -- backed by industry behemoths like Capital G/Google, Citi, and Wells Fargo -- and we recently announced a major strategic partnership with Adobe. Notarize is the pioneer and market leader in Remote Online Notarization (RON), and we’re building the team that will operate a critical platform in tomorrow’s fully-remote economy. Come join us! Notarize is proud to be a fully-distributed, remote-first team. Employees can work from anywhere in the United States -- all 50 states and D.C too.

Reporting to our Senior Counsel & Data Protection Officer, you'll be responsible for ensuring that our services are fraud-deterrent, fraud-preventive, and fraud resilient. You'll uphold these values using the best threat intelligence and threat assessment methods available, continually evolving a fraud prevention program and posture that Notarize can be proud of for going far beyond being merely “compliant.”

What you’ll do as the Director, Fraud Prevention at Notarize:

  • Develop and oversee a mature end-to-end strategy for fraud detection and prevention.
  • Recruit and build a team of highly effective fraud analysts and specialists.
  • Define our digital fraud monitoring, analytics, and operational process and prioritization framework.
  • Collaborate with departments across the company to reduce fraud risks and improve customer communications.
  • Coordinate internal efforts to surface new fraud trends and develop effective prevention strategies.
  • Identify data sources and data gaps, working to define solutions to capture these sources of data effectively and accurately.
  • Design extensive reporting to assess the performance trends of fraud on the platform.
  • Define SLA and KPIs around fraudulent activities and dashboards for monitoring the health of our fraud prevention program.
  • Ensure that appropriate training, feedback, and quality assurance practices are in place to increase fraud awareness and prevention.
  • Represent Notarize on relevant governmental and business associations related to fraud detection and prevention.

What we’re looking for:

  • 10+ or more years of experience in fraud and risk management.
  • 5+ years of leadership or managing projects.
  • Previous people management experience.
  • Thoughtful communication & presentation skills
  • Exceptional client focus - ability to form relationships effectively and quickly, establishing trust, respect, competence, and confidence.
  • Comfort with data analytics and databases.
  • AML/KYC and fraud investigation experience preferred.
  • Familiarity with related disciplines, such as privacy, information security, and data forensics, are preferred. 

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-distributed team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions 

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
Job region(s): Worldwide/Anywhere
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