Security System Administrator III (R-7963 )

India - Remote

Full Time Senior-level / Expert
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JOB DESCRIPTION:    Supervises maintenance and administration activities within the Rackspace Enterprise Physical Security infrastructure- Access Control/ EVSS / Biometrics and provides an advanced level of technical support to the EPS team for system issues.  Take ownership of complex system/application issues. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the EPS team aware of resolution progress via JIRA. Analyzes configurations, uses initiative and advises on potential pitfalls that EPS may experience using existing or planned methods and suggests alternatives that may better serve the stability of their solution. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the  EPS system. Solves EPS user technical issues, which may include OS, level, webserver, database server, security applications, DNS, SMTP, user management and permissions, or other software issues.         Knowledge : This position requires a particular set of skills; one rooted in Cybersecurity and the other in physical security. Individual in question must have in depth knowledge of access control security system platforms such as DSX and Genetec as well as electronic Video Surveillance Systems such as Omnicast (Genetec) / CCTV and Viconet.  Individual must be able to troubleshoot system issues related to network, firewall or other cyber issues and must have an in-depth knowledge of solving for resulting system issues.  Individual must be familiar with security concepts and application of security designs for facility hardening and some knowledge of biometrics as well.  Designing & Implementing Security systems/ procedures/ policies across the designated area of operations through CCTV for surveillance & access control  Overseeing project activities from conceptualization till execution including business definition, feasibility & optimization, planning and implementation  Installing and commissioning security systems to guard against theft, vandalism, violence or other threats against the company or its employees with in-depth knowledge of CCTV System   Acting as escalation point to resolve issues related to system and ensure prompt resolution of queries put forth by internal / external customers   Providing quick resolution of all the queries / issues of the customers and maintaining healthy relations with them     Qualifications:   - Bachelors Degree (Any Field) - 5-8 years system administration experience
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job perks/benefits: Team events
Job region(s): Asia/Pacific
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