Partner Training Program Manager


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Notarize provides legal online notarizations available 24x7. Connect with licensed electronic notaries by live video call. Use any computer or smartphone.
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At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age. 
Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy. Come join us!
Notarize is proud to be a fully-distributed team. Employees can work from anywhere in the United States - all 50 states and D.C too.
The Global Learning & Development team at Notarize is responsible for planning, developing, executing, and measuring dynamic and engaging learning programs for all employees to aid in their personal and professional development and growth.  Our mission is to drive long-term value for Notarize’s customers (and for their signers) through tailored consultation on product and industry best practices.   Reporting to the VP, Learning & Development, this role will be responsiblefor leading the development and execution of a training curriculum for our external Partner community.  

What you’ll do as a Partner Training Program Manager at Notarize:

  • Develop, facilitate, and execute interesting, engaging and content-rich multi-tiered training strategies for the external Partner community.
  • Learn about the Notarize Partner landscape and design trainings to share that knowledge across the organization. Work with internal teams to assess needs and prioritize support of this community.
  • Align with key stakeholders and cross-functional leaders to secure internal support and consensus for training programs.
  • Design, roll out and administer onboarding plans for all Partner types.
  • Use a variety of modalities (ILT, vILT, eLearning, micro-learning) to develop and deliver effective training content that aligns with our Partner strategy.
  • Engage key stakeholders and SMEs to gather appropriate information to develop and deliver effective training materials that educate, inform and engage Partners.
  • Work with internal SMEs to design a communications strategy for our Partner community to keep them up to date and informed on both Notarize news and product updates.
  • Design reinforcements, assessments, and certifications to validate comprehension, exhibit application of knowledge and promote continued learning.
  • Partner with other members of the Learning team to assess and recommend tools that will aid in training delivery and reinforcement.
  • Maintain engagement metrics related to all Partner training.
  • Create and refine a data driven, analytic framework to identify gaps and evaluate the success of training programs.
  • Continually collect and review feedback while assessing training program quality and efficacy. Adjust approach as appropriate.

What we’re looking for:

  • 5+ years’ experience in sales, sales training, customer success training, or partner management / training, with the demonstrated ability to impart skills and knowledge to external groups.
  • Experience training various partner types and communities is preferred.
  • Strong verbal and written communication skills; strong managerial, interpersonal, critical-thinking, and decision-making skills; detail oriented and able to execute initiatives quickly and accurately.
  • Strong presentation skills with an excellent ability to engage an audience.
  • Self-starter mentality with an exceptional ability to identify behavioral and knowledge gaps and develop training to address them.
  • Experience acting as a liaison between SMEs across various departments.
  • Strong meeting management and group process facilitation skills, with ability to structure small and large group meetings to achieve pre-defined objectives.
  • Proven ability to develop detailed work plans and execute under pressure. Must be able to work independently and deliver measurable results. 
  • Proven ability to act with a sense of urgency, prioritize and multitask in a fast paced, dynamic environment.
  • Experience designing and delivering training assessments and/or certification programs.
  • Familiarity with eLearning authoring tools such as Articulate360, Adobe Creative Suite, Learning Management Systems, Camtasia, and Salesforce a plus.
  • Experience with Partner engagement platforms is a plus.

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-distributed team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions 

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
Job region(s): Worldwide/Anywhere
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