Lead Solution Architect, AWS

Canada - Remote

Full Time Senior-level / Expert
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Rackspace
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Applies an advanced knowledge of business acumen, technical knowledge and solutioning principles to a variety of sales opportunities with moderate to high MRR. Applies a highly advanced knowledge of solutioning principles to a variety of sales opportunities with high MRR potential. Maintains thorough knowledge across entire Rackspace portfolio with deep understanding within multiple sections of the portfolio. Works in close collaboration with sales teams to design technical solutions for specific opportunities, develop account strategies, uncover additional business opportunities, and drive expansion within multiple business units inside of an Enterprise organization. Leads internal and external efforts to evolve and promote the role of the Solutions team.

Key Responsibilities

  • Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a Rackspace supportable solution.
  • Routinely leads multi-customer workshops to define broader hosting and cloud strategies.
  • Primary technical contact on specific opportunities of moderate to high complexity while also providing guidance and thought leadership during the sales process.
  • Participates and leads customer calls and face to face meetings.
  • In close collaboration with the sales team, will occasionally lead customer engagements.
  • Evaluates customer needs and strongly influences broader customer hosting and business strategies.
  • Highly advanced understanding of the tools of the solutioning trade (Salesforce, Proposal Tools, Technology Sizing Tools).
  • Responsible for associated activities such as capturing notes and activities in Salesforce and managing deal pipeline.
  • Proficient with advanced reporting functions of Salesforce.
  • Proficient in assisting sales team in soliciting buying signs and compelling events.
  • Identifies decision makers and builds extensive networks to help facilitate lead generation, with an emphasis on technical influencers.
  • Foresees potential technical and business customer objections early in the sales cycle.
  • Adeptly overcomes concerns and lowers customer risk to selecting Rackspace.
  • As a Trusted Advisor, with deep understanding of the customer's business, proficiently uncovers both overt and latent pains.
  • Develops deep relationships with sales and support contacts to deliver advanced strategic account planning including methods for generating additional business opportunities and cross-selling within an organization.
  • Decisions impact the achievement of customer, operational, program or service objectives.
  • Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
  • Solves complex problems and takes a broad perspective to identify innovative solutions.
  • Completes strategic work, using learning and creativity to resolve new situations.
  • Actions are guided by policies, resource requirements, budgets and the area business plan.
  • Leads the analysis and solution of business problems regarding operations, products, services or customers.
  • Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.
  • Applies acquired skills and experience to complete complex tasks.
  • Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.
  • Networks with key internal and external contacts, developing strong relationships outside of specialty field.

Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Information Systems, or Business Required.
  • Prefer Master's degree in Engineering, Computer Science, Information Systems, or Business.
  • Experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of education. High school diploma required.
  • Requires 12+ years solutions engineering experience with proven track record
  • At least TWO industry certifications required: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy. Top tier industry certifications highly desired: i.e. CISSP, ITIL MALC, etc. Additional Business focused and Rackspace product certifications highly desired.
  • Advanced technical training on one or more specific technologies or applications within the Rackspace portfolio required
Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to come join the Racker family!
Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): North America
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