Solution Architect, AWS

Canada - Remote

Full Time Senior-level / Expert
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Rackspace
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Applies senior knowledge of solutioning principles and technical knowledge to a variety of sales opportunities with low to high MRR potential. Continues to develop business acumen and knowledge of the sales process. Strong knowledge across entire Rackspace portfolio while developing deeper understanding on specific products or services. Works in close collaboration with sales teams to design technical solutions for specific opportunities and supports efforts to expand customer footprint at across solution lines. Applies an advanced knowledge of business acumen, technical knowledge and solutioning principles to a variety of sales opportunities with moderate to high MRR.

Key Responsibilities

  • Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a Rackspace supportable solution.
  • Occasionally leads customer workshops to define broader hosting and cloud strategies.
  • Primary technical contact on specific opportunities of moderate to high complexity while also providing guidance and thought leadership during the sales process.
  • Participates and leads customer calls and face to face meetings.
  • In close collaboration with the sales team, will occasionally lead customer engagements.
  • Evaluates customer needs and influences direction of solution design beyond immediate opportunity.
  • Advanced understanding of the tools of the solutioning trade (Salesforce, Proposal Tools, Technology Sizing Tools).
  • Responsible for associated activities such as capturing notes and activities in Salesforce and managing deal pipeline.
  • Proficient with advanced reporting functions of Salesforce.
  • Proficient in assisting sales team in soliciting buying signs and compelling events.
  • Identifies decision makers and builds extensive networks to help facilitate lead generation, with an emphasis on technical influencers.
  • Foresees potential technical and business customer objections early in the sales cycle.
  • Overcomes concerns and lowers customer risk to selecting Rackspace.
  • As a Trusted Advisor, with deep understanding of the customer's business, uncovers both overt and latent pains.
  • Develops deep relationships with Rackspace sales and support teams to deliver advanced strategic account planning including methods for generating additional business opportunities and cross-selling within an organization.
  • Decisions impact the quality, efficiency and effectiveness of own function/client group.
  • May impact other related teams through quality of output and service provided.
  • Demonstrates strong judgment and creativity in selecting methods and techniques for obtaining solutions.
  • Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Completes mostly tactical work, using learning and creativity to resolve new situations.
  • Contributes to analysis and solution of business problems regarding operations, products, services or customers.
  • Analyzes information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.
  • Applies acquired skills and experience to complete complex tasks.
  • Suggests and develops improvements to existing processes and solutions to improve the efficiency of the team.
  • Networks with key internal and external contacts, developing strong relationships outside of specialty field.

Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Information Systems, or Business required..
  • Requires 9+ years solutions engineering experience with proven track record.
  • Experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of education. High school diploma required.
  • At least ONE industry certification required: Linux+, RHCSA, RHCE, MCSE, MCSA, MCITP, CCNA, OpenStack, Cloud Savvy. Top tier industry certifications highly desired: i.e. CISSP, ITIL MALC, etc. Additional Business focused and Rackspace product certifications highly desired.
  • Prefer Advanced Sales training (Sandler, John Care).
Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.
They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do.
Rackers are inherently wired to solve problems and share ideas in small, nimble teams.
As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.
Rackers are valued members of a winning team on an inspiring mission and we want you to come join the Racker family!
Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.
Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.
Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.
Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others.
Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of our Rackers.
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): North America
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