Community Manager (remote)

San Francisco

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Filecoin Foundation
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About the Filecoin Foundation The Filecoin Foundation (FF) is an independent organization that facilitates governance of the Filecoin network, funds critical development projects, supports the growth of the Filecoin ecosystem, and advocates for Filecoin and the decentralized web. In 2017, the creators of Filecoin envisioned that an independent Filecoin Foundation would serve as the long-term governance body for the Filecoin Ecosystem. They gave the Foundation the mandate to “grow an open ecosystem for decentralized storage” and to “give developers an open and sustainable platform to build, enhance and monetize those services.” They wanted the Foundation to be modeled on Foundations for other open source projects like the Apache Software Foundation, the Mozilla Foundation and the Linux Foundation. The Filecoin Foundation operates independently of Protocol Labs, the organization that designed and built the Filecoin network. As a member of our early-stage team, you will have the opportunity to help define our growth as the organization scales. This is a full-time position, remote from anywhere in the world.
Job DescriptionThe Filecoin Foundation is looking for a talented Community Manager who can engage with the Filecoin community across multiple channels, synthesize information from various sources to surface and unstick problems, and operate on cross-functional teams to liaise between the community and the Foundation. The ideal candidate has a savvy approach to community engagement and can make members feel welcome. This person will act as a critical bridge between the wider Filecoin community and the Foundation,  as a wayfinder for community members to find the resources and support they need  and triaging to the right people within the Foundation.
A typical day in this role doesn’t exist.  Working with online communities means being able to constantly reprioritize, identify opportunities for kick-starting conversations, and read between the lines to proactively identify tools, solutions, and other opportunities for improving the experience of community members.  One day, you may be bopping around our (many) Slack channels, providing updates and bringing folks together; the next, you’re working with our ecosystem team to redesign the ‘Filecoin Community’ landing page; the next day, you find a complex system problem that the community needs help deliberating. Regardless, you’re confident and capable, and value your role as a source-of-truth for problem solving.  You also have great judgement, knowing when to drop a meme and when to provide clear instructions.
The kind of person who loves chatting, networking, and building connections will thrive in this role.  
This position requires both a head for technical problems and a heart for people problems.  As such, no single academic or professional background is preferred over another. Our team is diverse and interdisciplinary, and we welcome your interesting, non-traditional, and/or early career experiences. 

Responsibilities

  • Engage with community members to foster a supportive environment across Slack, GitHub, and other channels to set shared objectives, create open dialogue, build partnerships, and balance the interests of the foundation while sharing best practices
  • Track issues around GitHub, Slack, and Reddit and act as a liaison between the Filecoin community and the Filecoin Foundation
  • Identify hurdles and pain points across the ecosystem, and act as a wayfinder to alleviate these issues
  • Maintain and connect community members and internal parties to develop a solid network of cross-functional trusted relationships
  • Help build strategic capacity for network growth by identifying common issues and barriers, and prioritize related improvements
  • Be involved in creating documentation, including writing specs and other documents as needed

Your Profile

  • You are detail-oriented and love to see projects from start to finish
  • You have a passion for engaging community and can develop a presence across multiple channels--and can find new communities to tap into
  • Your written communication skills are top-notch
  • You are able to multi-task and context-switch with ease as you drive community engagement
  • You can pull threads across multiple platforms to identify blockers, then triage to find the solutions You are familiar with launching community initiatives and and can help track relevant metrics
  • You can recognize complex situational cues and context, and will share appropriate levels of information to facilitate collaboration
  • You can tap into enthusiasm for new ideas, organizations, and opportunities, and then proactively organize community members around them.  You love pet projects, and are really motivated to take the lead on new initiatives and programs.
  • Bonus points if you are fluent in Mandarin, Cantonese, Korean, or German
Job region(s): North America
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