Business Operations Manager

United States (Remote)

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Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.
Coursera is looking for a Business Operations Manager to assist in the day-to-day operations of a Content and Credentials Team. The team is responsible for bringing on new partners and new content to the Coursera platform. As a Business Operations Manager, you will be a fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.
This position will predominantly work in the PST time zone.

Responsibilities

  • Focus on improving processes and solving team’s pain points
  • Align a broad set of cross-functional teams (Content & Credentials, Product, Design, Marketing, Engineering, Business, Legal, etc.) to ensure improved efficiency and quicker / consistent content launches
  • Collaborate with cross-functional teams to execute and manage programs, resources, and outreach channels

Basic Qualifications

  • 3+ years experience working in a fast-paced operations team
  • Demonstrated ability to gather requirements, identify pain points and propose solutions
  • 2+ years of Salesforce experience

Preferred Qualifications

  • Exceptional communication: Ability to quickly distill complicated topics into clear, concise narratives and artifacts (e.g. documents, presentations) that facilitate discussion and alignment across internal and external stakeholders
  • Demonstrated experience in working with cross-functional teams to drive a project to completion
  • Strong analytical mindset: Ability to solve problems, independently introducing clarity, and solutions
  • Superb project management: Ability to organize, manage, and deliver on multiple projects concurrently in a fast-paced environment; strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done.
  • Confidence navigating ambiguity: Ability to navigate competing demands in a fast-paced environment, aligning with stakeholders on priorities, objectives, and timelines in an organized manner
  • Experience in the Registrar’s office and knowledge of the credit articulation process

If this opportunity interests you, you might like these courses on Coursera:
Business AnalyticsLeadershipProject ManagementPublic Speaking

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.
Please review our CCPA Applicant Notice here.
Job region(s): North America
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