Senior UX Designer

Remote USA

Full Time Senior-level / Expert
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Directly is working on an exciting new product, Darwin. Directly Darwin is the next evolution of the chatbot space. It is the only no-code chatbot that teaches itself, and by bringing together machine learning and a community of diverse and talented people, we believe Darwin is a big step forward for the chatbot industry and the future of customer support. 
Our Senior UX Designer will imagine, test, and deliver product designs and experiences for our core platform and products. This is an exciting opportunity for you to define what the future of customer care and human-AI communication can be, along with a team of highly ambitious, intelligent, and entrepreneurial individuals. Your designs and experiences will impact large enterprise companies and products, and you will be collaborating with our Product Design team to build a world-class, industry-disrupting Virtual Agent platform.

What You'll Do:

  • Research, ideate, and develop design concepts that can become product features for our core platform and Operations team
  • Develop a deep understanding of our users’ needs and deliver designs that enable them to complete their tasks effectively
  • Collaborate with Design team on end-to-end solutions for desktop, mobile, and conversational UIs
  • Iterate side by side with Engineering and Product teams, proposing elegant concepts and design solutions
  • Visualize and prototype ideas to communicate your concepts while using and extending a design system
  • Provide deliverables including prototypes, proof of concept documents, wireframes, site architecture, user flows, use cases, and user scenarios
  • Participate in all stages of projects, as well as peer design sessions to give and receive feedback

What We're Looking For:

  • 4+ years of experience as a UX/UI and/or Product Designer
  • A portfolio of high-quality UI-focused workExperience conducting user and product research and testing
  • Expertise with Figma
  • A solid understanding of web technologies like HTML, CSS, and Javascript
  • Someone who is creative, collaborative, and highly communicative

Bonus Points:

  • Experience in the messaging, virtual assistant, chatbot, automation, and conversational AI realm
  • Industry experience in customer support, CX, and the gig-economy
  • Product design experience for iOS and Android 
At Directly, we are committed to building a dynamic and inclusive community where everyone can do the best work of their lives. Directly is an equal opportunity employer and committed to creating an inclusive environment. We hire, develop, and retain the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.______________________________________________________________________________________________
Directly is a pioneer in customer service for many of the world’s leading brands. Many of the world’s leading brands partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love.
Companies like Airbnb, Microsoft, and Samsung improve their customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
We have an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join us and contribute to our culture of curiosity, authenticity, and innovation!
Job region(s): North America
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