Senior Helpdesk Engineer, M&A Integration

United States

Full Time Senior-level / Expert
Everbridge logo
Everbridge
Critical events happen every day that threaten safety, interrupt supply chains, and disrupt operations. Rapidly pinpoint threats and automate response.
Apply now Apply later

*This role can be based anywhere in the United States.
The Corporate IT Team is looking for a Senior IT End User Technologist – IT Integrations Team.
As an IT End User Technologies on the IT integrations team, you will have an important role in M&A onboarding through to complete integration and consolidation of systems. Your passion for ensuring a best-in-class employee experience while solving complex IT support issues in a fast-paced environment will make you successful in this role while providing exposure to a wide range of different technologies.
We are a 24x7x365 distributed team that can do our job anytime, anywhere globally. 

What you'll do:

  • Keep Everbridge IT assets safe, and the business running securely.
  • Provision system accounts and computer equipment for new teams of staff.
  • Provide and assist with development of training on internal IT technology for both small and large audiences.
  • Track issues in ticketing system through to completion.
  • Document support workflows and assist with migrating them to new ticketing systems.
  • Be a technical liaison between IT, business teams, and internal staff.
  • Own inventory, documentation, and ensure security controls are in place for all incoming employee endpoint systems.
  • Create and maintain new employee orientation presentations related to IT systems for day 1 activities.
  • Help train and mentor other IT members.
  • Identify improvement opportunities and implement solutions.
  • Work with third-party vendors and support providers as needed.
  • Participate in other global IT initiatives as opportunities become available.

What you'll bring:

  • 5+ years supporting Mac and Windows desktop environments in a role like IT Support or Desktop Support Technician.
  • Experience administrating and troubleshooting accounts in Active Directory and Office 365.
  • Knowledge of IT fundamentals such as network protocols, DHCP, and DNS.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Great organization and presentation skills.
  • High attention to accuracy of data and processes.
  • Ability to travel both locally and internationally when necessary.
  • Ability to work evening and weekends as required for migration projects.
  • Experience in managing Google Workspace, Slack, Zoom, Atlassian applications is a plus.
Bridger Culture: 
At Everbridge, we have a mission that matters – to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives. We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience. Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today! Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job region(s): North America
Job stats:  1  0  0
  • Share this job via
  • or

Explore more Remote Work and WFH career opportunities