Customer Support Agent - Global Streaming Service, Philippines Based

Remote - Philippines

Full Time Contract
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ModSquad
ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with a famous global streaming service, and we are planning for upcoming projects in the months to follow. We are looking for high achievers who pride themselves on the quality of their efforts, and who thrive in fast-paced environments.
At the top of their industry, the client has the largest online community for film and video which means only taking the best of the best!
Paid orientation (40 hours per week) will be conducted for qualified applicants during the initial period of 4 weeks.
All project details will be explained during the interview.

Availability:Must be able to commit to a minimum of 25 hours per week
Commitment:At least 90 days
***PRO TIP 1*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
***PRO TIP 2*** Please make sure that your resume reflects the required experience.

What You’d Be Doing:

  • Answering customer service questions primarily via email with the possibility of adding phone and chat support in the future.
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails.
  • Being thorough in both research and critical thinking to fully address customer questions.

What Are We Looking For:

  • Has excellent written and verbal English communication skills
  • Willing to work on night shifts
  • Willing to work on weekends and holidays
  • Has a PC with Windows 8+ or higher or Mac with OS 10 or higher (no Chromebook) 
  • Has a reliable internet connection
  • Has a quiet work space
  • Is able to troubleshoot/research issues
  • Has accurate typing skills (60+ wpm)
  • Is very empathetic and always able to put themselves in the customer’s shoes 
  • Pays excellent attention to detail and has an ability to recognize patterns 
  • Understands and follows workflows
  • Is able to multitask in multiple windows and programs 
  • Is able to commit to a minimum of 25 hours per week

What To Expect:

  • A work culture that encourages the drive to succeed and improve
  • Open-door policy for feedback and suggestions
  • Detailed Orientation to prepare you for a challenging project
***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job region(s): Asia/Pacific
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