Director of Product Management, Member Experience (Remote Optional)

New York, NY

Full Time Executive-level / Director
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The Petal Mission
Petal’s mission is to expand access to opportunity by making responsible and modern financial services available to everyone. Our vision of responsible credit for the modern world has us using data to get a clear picture of applicants’ financial abilities and helping our users build their financial future through our products. 
We're pioneering a new approach to credit access, enabling applicants to leverage not just their credit history, but also their banking history and other data to establish their creditworthiness even if they are declined at the big banks. Our proprietary Cash Scoring technology takes applicants’ income, spending, and savings into account and is helping traditionally underserved consumers across the United States access honest, simple and responsible credit, even if they’ve never had it before. 
We bring the same ingenuity to the Petal Card product experience itself. Our simple and intuitive app gives members access to credit score tracking, budgeting tools, subscription management, and automated payment options—everything they need to make financial progress.  
Now more than ever, Americans need help improving their credit safely, responsibly, and affordably. If this sounds like something you’d like to be a part of, apply now, and let’s change this trillion-dollar industry together. 
The Director of Product Management, Member Experience role 
This Director of Product Management role will be leading the Member Experience team that makes our core product so empowering. You’ll be mentoring and managing the incredible PMs working on Payments, Credit Building and Spending to achieve our product vision of a better credit offering.
Petal gives our members the tools that allow them to make smart choices that fit their personal finances and empower them with a convenient way to pay for their needs. Take a look at our innovative Leap feature to get a sense of how we’re empowering our members in new ways.

Key Responsibilities

  • Create, articulate, evangelize and refine the product roadmap for the Member Experience area of Petal’s product. You’ll oversee the shaping and maintaining of our roadmap for the best credit card offering.
  • Manage and mentor a team of seriously amazing PMs with unlimited potential. One of the most important aspects of this role is to advise your direct reports on how to be the best PMs they can be. You’ll be a sounding board and coach to help them think through the various challenges they face.
  • Get your hands dirty digging into challenging problems to ship innovative solutions. As a player-coach, you’ll model great PMing skills as you deliver product changes with a feature team. To innovate in such a complex field, you’ll need to immerse yourself in the problem space to find new solutions.
  • Partner closely with other teams across Petal. Our company culture values teamwork and collaboration and this role exemplifies that. You’ll work with openness and transparency to be a trusted partner to a large number of other teams -- including Marketing, Risk and Operations.

Characteristics of a successful candidate

  • 7+ years of experience in Product Management
  • 3+ years of experience managing or mentoring other PMs
  • A history of shipping innovative products that delight users
  • Excited about fintech!

Bonus points

  • Software engineering experience or Computer Science degree is a plus. You understand technical tradeoffs and are a strong partner to engineers.
  • Experience shipping innovative consumer-facing user interfaces is a plus. You’ve ideally led product development efforts on some pretty awesome apps that make complicated tasks easy for users.
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Job region(s): North America
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