Customer Success Manager

Remote, US

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Beyond, formerly known as Beyond Pricing, is the #1 dynamic pricing software for short-term vacation rental property managers and owners.
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Here at Beyond, we are passionate about helping short-term rental owners and managers be successful. Backed by the world-class Bessemer Venture Partners, we have grown from a bootstrapped company of a few to the market leader in our category.  We attribute our success to our belief that the people are the most important part of a business and our commitment to being a fantastic place to work.
It's with that in mind that Beyond Pricing is looking to add a Customer Success Manager to our growing team. Reporting to the Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans.

As our Customer Success Manager you'll be responsible for:

  • Driving customer adoption, retention, and satisfaction for assigned book of accounts
  • Securing annual subscription renewals and uncovering expansion opportunities
  • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being metTraining clients on the basics of revenue management and how to effectively use our tool to increase revenue 
  • Analyzing customer performance data and making recommendations to ensure revenue growth
  • Proactive relationship management with accounts to maintain overall customer health 
  • Monitoring and reporting on the health and risk of assigned accounts
  • Maintaining a deep understanding of Beyond Pricing’s suite of products
  • Managing approximately 50-80 accounts at a time
  • Working with cross-functional teams to drive better collaboration and customer experience
  • Being the voice of the customer back to our Product organization, communicate trending customer feedback and ideas 

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

  • Customer empathetic - you'll find fulfillment in helping customers reach their goals
  • People driven - you enjoy working with clients and want to provide an excellent customer experience
  • Analytical - you’re comfortable with data and leveraging it to make strategic decisions
  • A team player - you pride yourself on going above and beyond for teammates and customers

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

  • 2+  years of relevant experience 
  • Solid understanding of Customer Success best practices
  • Creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
  • Highly motivated, driven self-starter
We are passionate about cultivating a diverse team so if you think you have what it takes but don't necessarily meet every point on the job description, please apply anyway!
Company Values: 
We are serious about our core values - We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It - if those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.
EEO Statement: 
Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses, and lifestyles. At our core, we care about our people and encourage every employee, partner, and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints and believe that our ability to help short-term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.
Job region(s): North America
Job stats:  6  2  0
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