Dispute Analyst - P2P

Pakistan, Islamabad

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Binance
Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

  • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
  • Create a culture and processes which achieve the business goals and objectives with regards to the customer service
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
  • Act as the Voice of the Customer across the organization
  • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements:

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multitask, prioritise, and control time effectively
  • Fluent in English and Urdu is a must
  • Knowledge of blockchain, crypto, and P2P payments is a big plus
  • Multilingual capability is a big plus
  • Willing to work weekends and irregular hours which will include night shifts
  • A Binance P2P user is highly preferred
Conditions• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job region(s): Asia/Pacific
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