Live Stream Service - Moderation

Remote - USA

Full Time Contract
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ModSquad
ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation! Do you have a Moderation background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
On this project, our client is a video live streaming service. The site primarily focuses on video game live streaming, including broadcasts of e-sports competitions, in addition to music broadcasts, creative content, and more recently, "in real life" streams.
Our mission is to provide moderation support for dedicated events, so event organizers can focus on their production and allow us to handle live chat moderation.
We’re looking to build a stellar team and keep the same mods for future events. We hope you’ll be ready and available to take on short term streaming moderation with 7-14 day's notice, at varying times of the day, any day of the week.
Hours: Vary from event to event
Currently seeking to specifically fill:Friday 9/17 from 10pm to 1:15am Saturday 9/18 from 3pm to 1:15am Sunday 9/18 from 3pm to 1:15am Wednesday 9/22 from 1:30pm to 7:30pm Friday 9/24 from 12:30pm to 5:30pm Saturday 9/25 from 8:30am to 1:30pm Saturday 9/25 from 11:30am to 8:30pm

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

Responsibilities:

  • Moderating live streams on Twitch website
  • Using bots and tools provided by Twitch to keep control of the flow
  • Following approved processes and adhering to strict client guidelines
  • Providing thorough and accurate documentation for each action
  • Keeping up to date on all procedures

What We Are Looking For:

  • Live Stream Moderation experience is a must
  • Familiarity with Twitch tools (Moderation viewer & Automod)
  • Aware of online trends & languages, superb communication skills
  • Must be fluent in 1337 5p34k (leet speak, online jargon)
  • Must be fluent in written English

Workspace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset 
  • Quiet workspace to take calls 
  • Willingness to install MSQ security software and 2FA app on phone 
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Job tags: Security Windows
Job region(s): North America
Job stats:  5  1  0
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