Windows Systems Administrator

Mexico - Remote(Jalisco/Mexico Only)

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Rackspace
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A System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone, via chat, and in support tickets. Sys Admin applies creative problem- solving techniques to identify the source of problems; while at the same time keeping the customer updated via the ticketing system and phone.
Is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.

What experience are we looking for in our next Racker?

  • At least 2 years of experience as a Windows SysAdmin
  • Previous experience providing customer support via ticketing system, chat, and phone calls.
  • Experience with diagnoses and administers customer’s solutions using the Windows platform.
  • Solving customer's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues.

What technical skills are we looking for?

  • UPPER INTERMEDIATE - ADVANCED ENGLISH SKILLS
  • Windows Server 2003, 2008, and 2012 configuration and troubleshooting.
  • Microsoft clustering and related technologies (AD and SAN).
  • DNS configuration and troubleshooting.
  • FTP configuration and troubleshooting.
  • IIS - site configuration, SSL provisioning and installation, troubleshooting.
  • Performance troubleshooting - working knowledge of resource monitoring tools (e.g. task manager, performance monitor, and other 3rd party tools like SysInternals).
  • Server hardware components.
  • Microsoft clustering and related technologies (AD and SAN).
  • Networking concepts and network devices.
  • SQL Server administration tasks and troubleshooting.
  • Ability to identify and troubleshoot compromised servers
Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays, etc.
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job tags: Security SQL Windows
Job region(s): North America
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