Implementation Manager

Remote, US

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Beyond
Beyond, formerly known as Beyond Pricing, is the #1 dynamic pricing software for short-term vacation rental property managers and owners.
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Here at Beyond, we are passionate about helping short-term rental owners and managers be successful. Backed by the world-class Bessemer Venture Partners, we have grown from a bootstrapped company of a few to the market leader in our category.  We attribute our success to our belief that the people are the most important part of a business and our commitment to being a fantastic place to work.
With this in mind, we are looking for an Implementation Manager to drive support efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. 
We are looking for someone based in CST or EST for this role.

As our Implementation Manager, you'll be responsible for:

  • Training and educating the customer on Revenue Management and how to use Beyond Pricing to achieve revenue goals. Launching our customers efficiently and effectively will drive stronger relationships and product adoption - keys to ensuring retention and customer satisfaction
  • Integrating the Customer’s CRM system with Beyond Pricing
  • Effectively managing a customer’s onboarding experience, ensuring that the customer and our team complete each task in a timely manner
  • Maintaining a deep understanding of Beyond Pricing’s suite of products, integrations, and algorithm
  • Catering Beyond Pricing’s features to the specific needs of the customer
  • Troubleshooting integration-related support tickets
  • Working with cross-functional teams to drive better collaboration and customer experience
  • Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas.

So what kind of person are we looking for in this role?

  • You are curious by nature and have a knack for learning the ins-and-outs of SaaS software
  • You have deep customer-empathy and find fulfillment in helping customers reach their goals
  • You enjoy working with people and are driven to provide an excellent customer experience
  • You pride yourself on going above and beyond for teammates and customers

Below are the qualifications we're looking for in a candidate:

  • 1 - 2  years of relevant implementation/onboarding experience 
  • Solid understanding of Implementation/Onboarding best practices
  • Creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
  • Detailed-oriented and process-driven professionalProven ability to handle multiple projects simultaneously
  • Proven ability to learn how to use cloud-based SaaS solutions
  • Highly motivated, driven self-starter.
We are passionate about cultivating a diverse team so if you think you have what it takes but don't necessarily meet every point on the job description, please apply anyway!
Company Values: 
We are serious about our core values - We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It - if those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.
EEO Statement: 
Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses, and lifestyles. At our core, we care about our people and encourage every employee, partner, and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints and believe that our ability to help short-term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.
Job region(s): North America
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