Trust & Safety Associate

Remote

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Outschool, Inc.
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The Company
Outschool's mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.
We're also focused on removing barriers for historically underserved learners who face systemic challenges to their success. In 2020, we started Outschool.org and began offering financial assistance to families in need. We are currently creating an Educator Endowment Fund to appreciate the teachers who are so central to our mission of inspiring kids to love learning.
We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child's boundless curiosity to join us on this journey.
The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.
Earlier this year, Techcrunch recognized Outschool as the newest EdTech unicorn. We've also been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha.

The Role
As Outschool’s Trust and Safety Associate, you will be on the front lines making sure that our community marketplace is safe and trusted. You will investigate trust and safety incidents that arise on our platform, as well as handle complex social-emotional issues that emerge during classes. You will help identify, monitor, and prevent bad actors from using Outschool. You will also help shape processes related to privacy, marketplace risk, and other safety-related issues as we scale. Your detail-oriented habits mean you leave no stone unturned. You are tenacious when it comes to meeting your goals and supporting your team, and you are able to thrive in a fast-paced startup environment. You care about keeping kids safe and have demonstrated this commitment in either your prior work or interests. 

CORE RESPONSIBILITIES:

  • Resolve individual trust and safety cases, primarily through email but sometimes over the phone
  • Work cross-functionally on projects encompassing safety during classes, removing bad actors, preventing fraud, and more
  • Use various tools to review and moderate user-generated content on Outschool’s platform

DESIRED EXPERIENCE & SKILLS:

  • 1 + years experience in either trust and safety or operations, ideally at an Ed Tech company or kid-focused company, where the scope of the role involved the daily resolution of incidents related to school-aged children, teachers, and parents
  • Known for having a superb bedside manner, excellent judgment, and an incredible work ethic
  • Proven ability to collaborate with stakeholders across multiple functional areas
  • Experience with Intercom or other ticketing systems
  • Exceptional verbal and written communication abilities 
  • Availability to work weekends
  • User-generated content moderation experience

OTHER CONSIDERATIONS:

  • Desired: Fluent in Spanish

OUTSCHOOL CARES

  • Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier. 
  • Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth. 
  • PTO and Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends. 
  • Remote First: With a team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.
  • Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool! 
  • Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience. 
Outschool is committed to providing reasonable accommodations to disabled veterans and applicants with physical and mental disabilities. If you need assistance due to a disability, you may contact us at recruiting@outschool.com.
Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.
Job region(s): Worldwide/Anywhere
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