Marketing Automation Specialist (Remote North America)

Remote

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PointClickCare
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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Location: Remote, North America
Position Summary:
The Marketing Automation Specialist is the subject matter expert on all things Marketo and marketing automation. You ensure that PointClickCare is set up for success by applying best-in-class practices and optimization in our digital ecosystem. You collaborate with talented and diverse teams on program strategy, architecture and processes as Marketo is the cornerstone of our MarTech stack. Reporting to the Manager, Marketing Operations, you will be a key player in the Marketing Operations center of excellence. You will work in a fast-paced environment, managing multiple projects at once, involving stakeholders across the company. 

Key Responsibilities:

  •  Work alongside the Marketing Operations analysts and specialists to ensure accuracy of reporting and data governance programs.  
  • Be a key player on the Shared Services team and collaborate closely with the Production Manager and external agency partners on deliverables. 
  • Cross-functional collaboration with the Digital and Web teams on key initiatives such as resource centre updates, implementing personalization capabilities and website optimization and tracking. 
  • Hands-on development and execution of journey-based marketing campaigns including assets, segmentation, list management, campaign flow, email, landing page and form creation, QA and testing, and tracking. 
  • Continually create and manage platform performance, including users, roles, workspaces, programs, sync/system errors, forms, landing pages, tracking, automations, segmentation, channel management, retention and privacy policies. 
  • Monitor and update scoring, MQL and lead lifecycle operational programs to support alignment between Marketing, Sales, Customer Success and other business units. 
  • Manage integrations, including CRM, event management platform, webinar platform, live chat, and other tools in the technology stack. 
  • Ensure that digital campaigns support business strategy, are structured according to best practice and integrate with websites and other appropriate solutions. 
  • Stay current with marketing automation best practices, industry standards and compliance. 
  • Champion marketing automation best practices, including documentation, guidance, database governance and management, training, and enablement across varied functional teams. 

Qualifications and Skills:

  • Bachelor’s degree, preferable in marketing, business or computer science. 
  • Hands-on experience in marketing automation and CRM integrations.  
  • Current or recent Marketo Certified Expert certification. Salesforce certification is an asset.  
  • Current certification or experience with Google Analytics and Data Studio reporting is an asset.  
  • Previous experience and understanding of HubSpot is a bonus. 
  • Strong data evaluation skills, with the ability to extract and interpret data from various sources to offer creative marketing solutions and business decisions. 
  • Technically capable, excellent communicator, and a desire to improve processes.  
  • Solution oriented with strong problem-solving skills.  
  • Understands business requirements and can translate those requirements into technical specifications.  
  • Thrives in a fast-paced environment, and has strong project management instincts, including the skills to accurately specify project timeframes, risks and dependencies. 
  • Enjoys working in cross-collaborative teams with a strong sense of curiosity and capacity to both learn from and teach others.  
  • Quick learner with the ability to rapidly correlate new concepts to existing knowledge. 
  • Able to develop strong working relationships with team members, vendors and partners, and can foster cooperation in non-hierarchical relationships. 
  • Strong sense of ownership and accountability along with a commitment to delivering high-quality technology infrastructure that balances technical and business goals.  

Benefits to PointClickCare:

  • Center of executional excellence, enabling other marketers to complete their tasks more efficiently through templates integrated with project management software.  
  • Continuous iterative improvements to templates and processes based on data trends.  
  • An in-house expert who is willing to onboard and pass on institutional knowledge to new team members through hands-on training.  
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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Job region(s): Worldwide/Anywhere
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