Director, Demand Strategy and Operations (Remote)

United States, Remote

Full Time Executive-level / Director
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Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with over 1 million underemployed workers in local markets across the United States, within minutes. Wonolo empowers the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
Wonolo is looking for a Director of Demand Strategy and Operations who wants to dive in headfirst and help build something from an early stage. In this role, you will scale a team responsible for developing, refining, and iterating our Go-To-Market strategy. Your team will be responsible for driving growth for our business partners (Requestors) through efficient operations, data-driven decisions making, and scalable programs. This function focuses on the whole customer lifecycle from acquisition through onboarding to retention & expansion. In this role, you will be influential in building our internal operations framework and work cross-functionally with Marketing, Sales, Customer Success, Key Account Management, Finance, Legal, and Product.
Reporting to our Senior Director of Revenue Strategy and Operations, you will join our Revenue Strategy & Operations team that is a cross-functional team of program managers, system experts, & data analysts partnering with every team across Wonolo in some form. We pride ourselves on impacting key business KPIs, effective collaboration, and the development of innovative solutions. If you are an analytical, execution-focused operations expert who obsesses over business challenges, process inefficiencies, and the customer experience, we would love to hear from you!
We are open to qualified candidates located anywhere in the United States or Canada #LI-Remote.

What you'll do:

  • Lead revenue growth initiatives by defining business requirements, developing timelines, dependency mapping, resourcing, and removing obstacles to project completion
  • Design and implement methodologies and processes to maximize sales efficiency and drive exponential new business growth
  • Create, improve and execute against our Enterprise acquisition, support, and expansion strategy through effective cross-functional collaboration with customer-facing teams
  • Evaluate and manage customer-facing compensation plans and incentives to motivate the team and align with company objectives
  • Partner with finance, data, and demand functional leaders to effectively forecast and plan our demand team budgets and goals
  • Develop and increase the efficiency of our customer onboarding engine through scaled processes, effective customer prioritization, and integrated system solutions
  • Coordinate cross-functionally to drive adoption of new business processes and systems
  • Be an essential thought partner to senior leadership and functional leads 

Who you are:

  • 10+ years of operations, strategy, and/or leadership experience
  • People leadership experience is required with a proven ability to scale teams and motivate direct reports
  • Action-oriented. Experience building and managing cross-functional, high-impact teams with a consistent bias for action
  • An excellent communicator. You are articulate with excellent written and verbal communications skills with a proven ability to communicate across diverse functions, organizations, and teams
  • Data-Driven. You develop and track success metrics across your team and all their initiatives
  • Operationally oriented. You are obsessed with driving process efficiency, improving business metrics and scale.
  • Problem-Solver. You can take a complex issue and break it down into consumable problems and inventive solutions
  • Influential. Proven ability to influence functional leads and your direct reports
  • You demonstrate a commitment to advancing representation and inclusion

  • If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

  • Hyper-growth, start-up, or marketplace operations experience
  • SQL, CRM, and data visualization experience (we use Salesforce and Looker)
  • Experience working with Product, Engineering, or other technical teams
  • Experience working with Legal and deal approvals

Benefits and perks:

  • Meaningful equity and company bonus
  • We pay 100% of the medical/dental/vision insurance premiums for you and 80% for your dependents
  • 401(k) plan and parental leave plan
  • Cell phone reimbursement, company laptop
  • Life and disability insurance
  • Open vacation policy, flexible schedule, and the option to work from anywhere in the United States and Canada (no more commutes!)
  • Team outings, happy hours, company off-sites, and more!
About Wonolo: Wonolo is a two-sided job marketplace that serves over 1 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 160+ full-time employees, and quickly scaling our team within the United States and Canada. We are well funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others. Learn more about us:Wonolo is one of Glassdoor's best tech companies to work for in 2021Sequoia, leading Silicon Valley venture capital firm, invests in WonoloYong Kim (CEO) on why he’s passionate about empowering the in-demand workforce
Wonolo is a Great Place to Work Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.
#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)Inc. Magazine's Best Workplaces 2020 (Medium to Large)
Commitment to Diversity, Inclusion, Equity, and Belonging:Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and biggest impact. 
Wonolo is an equal opportunity employer. We make the best effort to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies At Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy Statement:By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but no limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process.  Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws.  By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
For more information, see the Wonolo Privacy Policy.
Job region(s): North America
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