Educational Services Coordinator - EMEA

Remote, United Kingdom

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Snowflake Inc.
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There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

Snowflake is seeking an Educational Services Specialist (UK-EMEA) dedicated to supporting all aspects of technical training delivery and providing customer support for our EMEA-based customers/partners/internal teams.

 This position will be part of the Education Services Delivery team and work closely with sales, curriculum development and other program teams to manage the day to day of a fast growing customer training business. This role requires solid experience with LMS and eCommerce administration, coordination of onsite training events, public class management, customer support, financial and analytical reporting.

Primary Responsibilities:

  • LMS administration to create, manage and deliver public and private training events in multiple time zones, regions, currencies etc.  
  • Manage public and private class schedule, instructor assignments, facility/classroom reservations, student registration, class rosters, post-class surveys, and instructor-led class logistics.
  • Provide eCommerce support and assist with customer payment issues, refunds, discounts, invoicing and general inquiries.
  • Manage Training Credit accounts and provide redemption support to customers.
  • Provide as-needed support for US based customers and internal teams which will require after/off hours. 
  • Create and accurately maintain monthly/quarterly revenue, expense, utilization and enrollment reports.
  • Create and accurately maintain backlog reports and ensure customers are notified of unused purchases and expiration dates.
  • Create and maintain internal “How To” articles, process documentation, notification templates etc.
  • Provide internal LMS system support by responding to inquiries regarding instructor assignments and system access.
  • Coordinate the distribution of training materials to customers via the LMS platform in accordance with Snowflake policies.
  • Provision and distribute student lab access as required.
  • Basic Salesforce administration (opportunities, quotes, accounts etc.) and ability to build and maintain Salesforce reports.
  • Maintain Financial Force projects and milestones for training delivery tracking.
  • Communicate with regional sales teams to provide public schedule updates, promotions, course updates/releases and other announcements as needed.

Key Focus Areas:

  • Customer Training Business Knowledge: Keen understanding of the business requirements to meet revenue and margin goals. Familiarity with technical training techniques and methodology that creates a highly effective end user training experience.  
  • Content Management: Participate in weekly course roll-out meetings; ensure completion of the necessary tasks for successful delivery of new or updated course materials, data sheets etc.
  • Training delivery: Participate in weekly scheduling meetings with Delivery management and provide required data for class keep/cancel decisions, confirm and communicate instructor assignments, ensure the LMS, Instructor Schedule and all related reports are accurate. 

Our Ideal Candidate:

  • BA/BS degree and 3-5 years of experience with resource and training coordination.
  • Exceptional communication skills while multitasking in a fast-paced environment
  • Self starter that can prioritize and complete work on concurrent projects and tasks
  • Acute attention to detail and understanding of financial workflows for Training skus. (Ex. training credits, pre-paid public seats, Certification vouchers, On-Demand subscriptions etc.)
  • Adept at process formulation and cross-functional collaboration
  • Knowledge of LearnDot (LMS), Salesforce/FinancialForce(PSA), GSuite (ex. google sheets/docs, gmail, groups, calendar), MS Excel, Tableau and/or other BI tools, SurveyMonkey.  



Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. 

How do you want to make your impact?

Job region(s): Europe
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