Growth & Operations Intern - P2P (Southeast Asia)

Asia

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Binance
Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
We are looking for an Operations Intern based in Vietnam for Binance P2P, a platform dedicated to provide free access to crypto to everyone in the world. An Operations Intern will provide support for monitoring user activity, solving users’ issues and keeping user experience at the optimal level.
This position is a paid internship and can be fully remote.

Responsibilities:

  • Resolve users’ issues following standard operating procedure (SOP) within service level agreements (SLA)
  • Receive information from relevant teams and follow up with the stakeholders to update status of the issues
  • Investigate cases to determine correct next actions
  • Escalate user feedback to appropriate teams to improve customer experience, provide solutions to existing problems
  • Coordinate and support  marketing initiatives and campaigns, communications, among other program tasks
  • Monitor marketing campaign progress and results using data analysis and user feedback to ensure ever-improving efficacy and user experience
  • Assist in the tracking and reporting of key metrics and objectives

Requirements:

  • Final year students at a good university, or fresh graduates with less than 1 year of experience
  • Having work experience as a customer service staff, marketing/operations staff, preferably in the finance industry or e-commerce. Or some experience in any field that requires customer support skills
  • Able to commit at least 6 months. Can work on a full-time or part-time basis. For a part-time basis, the intern is required to work at least 3 days per week. Priority can be given to candidates who can work full-time.
  • Excellent communication and problem-solving skills
  • Required to have good English
  • Knowledge of blockchain, crypto, and P2P payments is a big plus
  • A Binance user is an even bigger plus
  • Hungry to learn. Honest. Hard-working. A good team player

What would set you apart:

  • You are a high integrity, curious thinker that is passionate about delivering excellent customer experience.
  • You care about customers and their experience
  • You are a puzzle-loving, problem solving, detective wanna-be and thrive on investigating complex issues and can adapt swiftly to keep up with changes.
  • You can also communicate feedback effectively in a collaborative setting
  • You are process-oriented and a critical thinker but with an ability to think outside the box, use sound judgement to solve problems
  • Hardcore problem solver that is willing to get their hands dirty
  • Have a passion in promoting the freedom of money
Conditions• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job region(s): Asia/Pacific
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