Design Program Manager (Remote/Timisoara)

Timisoara, Romania

8x8, Inc. logo
8x8, Inc.
8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
As Design Ops you will be driving operational work within the design team whose mission is to drive efficiency, enable collaboration and support scalability across all design disciplines.You will be responsible for supporting the product design team through selection, purchasing/budgeting, maintenance and training of all necessary hardware and software tools.

Responsibilities:

  • Leading and updating the service manual across design and our playbook of activities, templates and practices 
  • Produce exemplary documents for the team to function well and organize existing documentation
  • Provide visibility into the design teams projects across the organization by aiding internal communication strategy across different channels
  • Be part of the department’s operations function where you will share learnings and discuss how to improve operational solutions
  • Perform administrative duties like scheduling and organizing
  • Design teams rituals; meetings, off-sites, events, all hands etc to help making the team high-functioning
  • Participate into developing lightweight, people-oriented, scalable processes, standards, workflows
  • Help procure, drive and promote the use of tools that keep the design team nimble and successful in a culture that values moving fast and iterating quickly
  • Help to organize staffing and headcount asks and onboarding of new members
  • Encourage and create learning opportunities for the design team to optimize for speed and agility while putting our users first
  • Support and grow research ops starting with and not limiting to recruiting internal and external participants, working with cross functional customer facing groups, and help drive a higher product NPS
  • Coordinate cross functionally for the success of all design heavy G&I tracks

Experience and Qualifications:

  • Experience driving processes and coordinating efforts across multiple cross functional teams 
  • Exceptionally strong communication and organizational skills with high attention to detail
  • Solid relevant experience as part of an internal or product team 
  • Self-motivated and proactive with a demonstrable understanding of user experience and design
  • Able to handle multiple simultaneous projects, with exceptional problem-solving skills
  • Adept at building strong relationships, within your immediate team and beyond
  • Understands how to utilize design specialties and how/when to integrate with partnering teams (PM, engineering, and various design disciplines)
  • User-centric mindset with a solid understating of the importance of qualitative and quantitative research
  • Willingness to question established thinking in pursuit of better outcomes
  • Familiarity and working knowledge of current design and work management tools (Figma, Framer, Miro, Jira, Google Suite, SmartSheets)
  • Familiarity with agile or lean methodologies
  • Experience in working across multiple time-zones
  • Good fluency in Romanian and English languages is preferred
  • Ability to have strong budget handling for the team
  • Excellent design project and documentation management
  • Excellent project and document organizing experience and evangelizing skill across the org

8x8 Benefits:

  • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
  • Participation in the company’s bonus scheme – based on company 
  • Private Pension
  • Group Life Insurance 
  • Private Healthcare
  • Meal Tickets
  • Telecom allowance
  • New born allowance
  • Christmas and Easter Allowance
  • Gym membership
  • Employee engagement activities and events
  • Learning and training initiatives
  • Flexible working schedule
  • Restricted stock unit: generous grant of stocks that you receive when singing with us, enabling you to own a part of the company

Working at 8x8:

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology
#LI-TM1
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job region(s): Europe
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