Project Manager, Online Appointment Scheduling


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Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
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Planned Parenthood Federation of America (PPFA) is the national umbrella organization for the nation’s leading network of women’s health care providers, educators, and advocates, serving women, men, teens and families. Planned Parenthood Action Fund (PPAF) is the advocacy and political arm of PPFA. For over 100 years, Planned Parenthood has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.  
Planned Parenthood Federation of America (PPFA) seeks a detail-oriented and results-driven Project Manager. This job reports to the Associate Director of Digital Products (OAS) in the Digital Products division of PPFA - specifically, the Online Appointment Scheduling team.
The Online Appointment Scheduling team provides patients with digital access to appointments (both in-person and telehealth) at Planned Parenthood Health Centers by way of and other digital channels. The Online Appointment Scheduling program facilitates over 1.5 million appointments at Planned Parenthood each year.


  • The Project Manager, Online Appointment Scheduling (OAS), will identify, plan and execute key initiatives related to expanding digital access for Planned Parenthood patients by aligning PPFA stakeholders and contributors, affiliate partners, and third party vendors under rigorous project plans that hold all parties accountable to the pre-defined deliverables and scope of work. They will succeed by ensuring the on-time delivery of product development according to program resources and priorities defined by key stakeholders and PPFA/Affiliate leadership.


  • Planning and managing complex digital projects, including day-to-day operational and tactical aspects for the entire project lifecycle, from inception to implementation and ongoing maintenance.
  • Managing a user-focused backlog of potential opportunities based on business needs, data analysis, user interviews, and market research.
  • Detailed documentation and definitions of product requirements, including user stories, acceptance criteria, and specifications that clearly communicate goals, new features, edge cases, states, and releases for development.
  • Building relationships and communicating frequently with key business stakeholders, affiliate staff, technical staff, vendors, and senior management.
  •  Developing and tracking key performance indicators (KPIs) that identify measurement, growth and learning opportunities driven by quantitative and qualitative metrics.
  • Delivery of user-focused solutions on time and on budget by effectively coordinating with technical, non-technical staff and consultants.
  • Identifying and mitigating risks that can potentially impact the project, escalating risks appropriately and defining best practices for proactively managing them in the future.
  • Leading recurring team rituals such as planning, backlog elaboration, technical evaluation, retrospectives, and facilitating other meetings as needed.
  • Facilitating the creation of program documentation and training materials for affiliate staff. Developing and recommending best practices (including which methodology to apply) for project management and execution.

Knowledge, Skills, and Abilities (KSAs)

  • 3+ years experience managing digital products (web and/or native software).
  • Demonstrated track record of managing complex projects or products within cross-functional technology teams. 
  • Proficiency with one or more project management approaches.
  • Familiarity with agile software development methodology is a plus. 
  • Vendor or partner account management experience is a plus.
  • Experience with healthcare systems and delivery is a plus.
  • Experience communicating with customers, users, and business stakeholders at all levels.
  • Excellent interpersonal skills; ability to effectively liaise with colleagues on all levels in a distributed, multicultural, detail-oriented environment (without losing a sense of humor).
  • Top-notch writing, presentation and meeting facilitation skills. Process orientation with phenomenal attention to detail. Fast learner with an ability to “jump in” and be a creative problem solver.


  • 0-25%, Domestic
Starting salary: $90k

Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer
Job region(s): Worldwide/Anywhere
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