Senior Manager, Program Manager - #8598

Remote - USA

Full Time Senior-level / Expert
Fanatics Inc logo
Fanatics Inc
Fanatics offers the broadest assortment of fan merchandise and memorabilia worldwide.
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Company Overview As a global leader in licensed sports merchandise, Fanatics is building the leading global digital sports platform and changing the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through an innovative, tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy. Operating multi-channel commerce for the world's biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in flagship stores, in stadiums or on-site at the world's biggest sporting events. Through Fanatics’ innovative commerce capabilities and cutting-edge tech platform, the company has assembled one of the best databases of fans globally which is now being leveraged across the broader sports ecosystem to build new, large-scale digital sports businesses outside of merchandise. Fanatics is the majority owner of Candy Digital, a next generation digital collectibles company that is partnering with prominent sports properties - including MLB and MLBPA - to build an official NFT ecosystem where fans and collectors come to purchase, trade and share officially licensed NFT’s. Additional ventures that will build out Fanatics’ footprint across the broader digital sports landscape will be announced in the coming months.  Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.  In addition to e-commerce, the capabilities of Fanatics include omnichannel-integrated physical retail operations across a broad portfolio of flagship stores, team retail and special events; international capabilities that provide a global sports retail platform; and an in-house merchandise and manufacturing division that is a licensed partner of professional and collegiate teams and helps fans express passion through a broad range of apparel and non-apparel products created under the Fanatics, Nike, Top of the World, Majestic and WinCraft brands. As a market leader with more than 8,000 employees and over 300 partners, suppliers, and vendors in 11 countries, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans.  Fanatics is also dedicated to making a positive impact in the communities where we all live, work and play through strategic philanthropic initiatives. At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.     About the Team Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.
The Senior Manager will play a pivotal role, by partnering with leadership to develop and manage the execution of the program to baseline the Tech Team’s compliance and controls in place, and if there are any gaps build out action plans for each application and team across the tech org. 

Principal Duties and Responsibilities:

  • Drive all aspects of program management (planning, data gathering, analysis, documentation, communication, cross-functional management, risk management and mitigation, status tracking and reporting/monitoring, and execution).
  • Influence and collaborate across product, engineering, infrastructure, security, legal, compliance, and finance to effectively build commitment with delivery teams to get results.
  • Lead scheduling at the task level as needed, with overall accountability at the program level. Develop processes and provide input to develop tools to support audit/compliance needs.
  • Build a culture of continuous improvement across teams.
  • Maintain alignment within the program and leadership. Establish and track program metrics, clearly communicate program plans as well as ongoing metrics, risks, and issues to all stakeholders.
  • Manage a small team of Project Managers to support the program across the organization.
  • Partner with team leads to extend SDLC framework and disciplines to support a growing Tech Org.
  • Partner with leadership to identify and solve cross-functional challenges.

Qualifications and Experience:

  • 7+ years of experience relevant program or project management experience driving complex initiatives.
  • 2+ years of experience with compliance-related initiatives desired, specifically ITGC, SOX, internal controls, etc.
  • Experience leading programs for a tech team/business that has achieved significant scale over a short period of time.  A big plus if the company has achieved annual revenue in excess of $1BN.
  • Experience collaborating with teams geographically dispersed and on different operating cadences.
  • Experience identifying and resolving complex issues.  A solid sense of accountability, sound personal judgment, and the ability to operate largely independently. Excels in conflict resolution and people management.
  • Strategic orientation to analyze, assess and mitigate risk, forecast both long and short-term outcomes, and anticipate and navigate scenarios in a complex business environment.
  • Proficiency in Scrum Agile software development, iterative development, release processes, and audit/compliance management.
  • Proficiency with tools in agile and compliance management (Atlassian product suite e.g. Jira, Big Picture Confluence; Collaboration apps—like Slack or Office 365; Workiva WDesk, etc...)
  • Ability to lead both vertically and horizontally in a global organization.
  • Ability to develop, share and leverage standard methodologies across the team.
  • Excellent oral and written communication with a strong ability to influence and partner with stakeholders across multiple organizations to ensure alignment, mitigate risks, manage competing priorities
  • BA/BS Degree or equivalent required.
  • Preferred location adjacent to one of our primary offices – San Mateo, CA; Boulder, CO; Jacksonville, FL.
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an or email address.  For added security, where possible, apply through our company website at  Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Job region(s): North America
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