Technical Solution Consultant Manager

Remote - United Kingdom

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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.

The Role

  • As a Technical Solution Consultant you will be building upon the foundation of your experience advising and speaking about information security, cloud provider risk management and compliance, and technical integrations.
  • This role will have heavy influence across our Enterprise sales team as you will serve as the technical expert/resource for late stage sales conversations about the technical capabilities, integration options, and security of information within Medallia’s core platform and across our products.
  • In this role, you will also be a champion to Medallia’s pre-sales solutions consultant team as well as the Trust and Assurance Group in a variety of ways:


  • Take ownership of inquiries made to the Technical Solutions Consulting team and ensure the quality and timely completion of daily tasks including:
  • Information security questionnaires and technical check-lists
  • Escalated technical sections of RFP responses from adjacent pre-sales teams
  • Compliance questionnaires for annual or one-time certification and compliance standards from Medallia’s Risk and Compliance team
  • Coordinate with legal to review technical aspects of contracts during negotiations
  • Collaborate with Product Management, Security, Partners & Alliances teams, and Engineering teams to relay feedback to and from the field
  • Speak with prospective Enterprise client IT teams to answer IT and security related questions on behalf of Medallia.
  • Be the subject matter expert for all newly developed Medallia products and acquisitions in order to formally document controls and security practices for these products.
  • Regularly update Medallia documentation and whitepapers to ensure compliance and up-to-date information about Medallia’s security practices.
  • Review Quarterly Product Release (QPR) slides to disseminate roadmap information to the greater Solutions Consulting organization.
  • Contribute to and lead internal technical training around integrations, data protection, and security principals to the field sales team
  • Advise Enterprise Sales Directors on optimal solution designs and demonstrate Medallia’s capabilities for late-stage sales cycle prospects and expansion opportunities

Skills-Based Qualifications

  • Bachelor's Degree in any of the following or equivalent work experience:
  • Information technology
  • Management information systems
  • Computer science
  • Demonstrated knowledge of information security pillars such as:
  • Network Security (dissect network architecture diagrams, and articulate network monitoring strategies)
  • Application Security (comprehension of common vulnerabilities and vulnerability management, knowledge of common software development methodologies such as Agile)
  • Data Security (Be able to describe data encryption methods, intimate knowledge of data privacy acts such as GDPR, CCPA)
  • Compliance Initiatives (Comprehension of regulatory certification standards and audit procedures for SOC2, ISO 27001, and knowledge of how to read, write, and interpret security controls)
  • Access Management (technical understanding of authentication and authorization strategies such as SSO and access log processes)
  • Demonstrable written and verbal communication skills
  • Live presentation experience
  • Experience speaking and leading conversations with C-level and VP level executives
  • Excellent organization, research and time management skills
  • Must be flexible to travel to client meetings, regional training courses and Medallia sponsored events (outside of pandemic conditions)

Performance-Based Qualifications

  • Intrinsic curiosity to fully learn and explain the technical components of products and services offered by the Medallia Experience Cloud and ancillary products
  • Passion for continuous learning and clear demonstration of effort for relevant education and training regarding information security as well as cloud application architecture and security
  • Self-motivated with the ability to multitask and prioritize multiple activities and deadlines
  • Interest in working at a fast-paced, high-growth, sometimes nebulous company
  • Strong work ethic and motivation to master new concepts and skills
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job region(s): Europe
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