RFP Manager, EMEA

Remote - EMEA

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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.
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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 
At Medallia, we hire the whole person.
Medallia is a fast-growing, global organization where the best ideas are implemented, no matter where they come from. We have a culture focused on continuous learning, true entrepreneurial spirit, and open-feedback.
We are a Silicon Valley-based company aiming to expand our pre-sales support for Inside Sales and the Sales Ecosystem.

The Role

  • As the RFP Manager for EMEA you will:
  • Create, develop, and grow a European focused Center of Excellence for proposal management that scales repeatable processes to properly identify, qualify, compose, and submit complex RFPs, RFQs, and RFIs
  • Work directly with the Medallia EMEA Sector sales and pre-sales teams to create a best-in-class proposal management function
  • Strategize with all internal teams, such as Sales, Marketing, Product Marketing, Managed Services, Tech Support, Legal, etc. to build and execute on programs
  • Manage, write, and edit winning proposals, pitch decks, and case studies for complex, competitive bids that represent million-dollar opportunities
  • Learn and adapt with the market by tracking/reporting on win/loss metrics, trend data (for product and capability enhancements), and competitive offerings
  • Oversee RFP process from inception to delivery working cross-collaboratively with clients/customers, field sales, and solutions consultants (sales engineers) 
  • Ensure response materials are formatted to all corporate branding and marketing guidelines
  • Work cross collaboratively with groups like Marketing and Product Engineering to keep RFP response libraries current with changes in product functionality


  • 5+ years of proposal writing for competitive bids
  • 3+ years of experience in Enterprise software/SaaS
  • Bachelor’s degree or equivalent experience
  • Experience working within high-growth companies (20%+ growth year over year) 
  • History of continuously innovating on proposal development processes
  • Experience with Microsoft Office Suite / Google Environment / Adobe Pro
  • Experience working with RFP Software such as RFPIO / Knowledge Base Management Tools
  • Familiarity with online e-sourcing portals such as Ariba, Scout, Emptoris a plus
  • Full business proficiency in English and one of the following: French, German, Italian, or Spanish

Preferred Qualifications

  • Technical background, such as BS in a technical major
  • Proposal management experience at enterprise software/SaaS companies
  • Evidence of ability to work on a diverse, high performing team and passion for entrepreneurial environments
  • Experience at companies that grew from $100MM to $1B
  • Familiarity and/or membership with APMP RFP methodologies
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 
Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.
Job region(s): Middle East Europe Africa
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