Phone and Ticket Customer Support - Fashion Accessories

Remote - USA

Full Time Contract
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ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.
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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Phone and Ticket Customer Support!  Do you have Phone and Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
Our client is a high-end retailer who prides themselves on presenting customers superior fashion bags and slippers. Their customers expect and must receive excellent levels of customer support and service. This project requires our Mods to deliver white glove customer support. It requires precise communication and excellent grammar, with perfect writing skills, while answer phones and replying to email tickets.
If you enjoy fashion and expect this type of service when you are a shopper, then this project is ideal for you.We welcome candidates to apply and complete all parts of the application, with special emphasis on complete answers and error-free writing.
The project will entail both tickets and phone (inbound and outbound) support.
Project hours: 6 am to 2 pm PST, Monday through Friday. Project will be expanding to weekends as the holidays approach.
Minimum hourly requirement: 15 hours per week
Minimum commitment: 90 days

The ideal mod:

  • Has a quiet work environment for incoming calls
  • Accurately addresses any ticket issue
  • Is available a minimum of 15 hours per week with weekend availability
  • Communicates with customers with empathy and understanding
  • Knows how to utilize open ended questions to understand any problems and concerns
  • Has excellent English grammar skills
  • Understands the importance of maintaining positive customer relationships
  • Represents our clients brand in all their transactions
  • Conducts discussions with eloquence and deep customer concern
***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport  
Job region(s): North America
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