Core Operations Specialist

Toronto or Remote (Canada)

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Wealthsimple
Wealthsimple is the simple way to grow your money like the world's most sophisticated investors. No-maintenance portfolios, expert investment advisers and low fees.
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Wealthsimple is on a mission to help everyone achieve financial freedom, no matter who they are or how much they have. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque and expensive and makes them simple, transparent, and low-cost. We're the company behind some of Canada's leading digital financial products, and are growing faster than ever.
Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We're looking for talented people who love a fast-paced environment, and want to ship often and make an impact with groundbreaking ideas.
We’re a remote-first team and output is more important than face time, so where you choose to work is up to you — as long as you have internet access, you can work from anywhere in Canada. Be a part of our Canadian success story and help shape the financial future of millions — join us! Read our Culture Manual and learn more about how we work.
As the Core Operations Specialist, you will report to the Director, Payments and Crypto Operations and collaborate closely with other team members. You will be responsible for supporting daily crypto reconciliation and settlement, monitor limits and crypto operation health, sweep assets and document/improve process and procedures. Our ideal hire is detail oriented and proactive, own their role and continuously help identify ways to improve operation processes and controls. This person manages time well, and keep on top of SLAs, and has the potential to grow with us. You will support the team's weekend coverage and work Friday - Tuesday weekly.
We manage billions of dollars, so the stakes are high. We want to deliver extraordinary experiences that meet our client's on-demand expectations, while being a compliance leader. At Wealthsimple, we are maker-owners, we believe that simple is better, and we do what's right for each client.
Wealthsimple Core Services (WS Core) is the business unit that provides the back-end technology, operations and platform that powers Wealthsimple’s products. It originated as a brokerage and continues to expand to deliver a wider breadth of financial services to our clients.

In this role, you will have to opportunity to:

  • Join the Core Operations team and help scale crypto operation process
  • Support daily crypto reconciliation and settlement with partners - ensure accuracy and timely settlement
  • Problem solve any reconciliation and settlement issues, or know who to ask
  • Monitor overall crypto operation health on weekends, notify necessary parties when required
  • Make recommendations to improve processes and increase efficiency, accuracy and scalability
  • Manage customer account operation support related tickets, meeting SLAs
  • Train and collaborate with other specialists, associates and support each other

We're looking for people who:

  • Take ownership and have positive attitude - You will work in a highly collaborative environment, and not “that’s not my area or responsibility”
  • Are strong at independent problem solving
  • Are organized with strong attention to detail and ability to meet tight deadlines
  • Are naturally curious and a problem-solver; if something seems off, they want to figure out what’s going on. They enjoy navigating uncertainty, bringing clarity to ambiguity and don’t wait for a playbook to be written
  • Are available to work a weekly schedule of Friday to Tuesday. This position will provide weekend coverage for the team.
At Wealthsimple, we embrace difference. We believe that getting to the best outcomes requires diverse perspectives and backgrounds. We create space where all voices can be heard so that we can all do our life’s best work. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know.
Job region(s): North America
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