Software Implementation Consultant

Remote or Head Office

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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
*This role is a remote role and can be based in the U.S. or Canada*
Position Summary
As part of the Resource Management Office (RMO), the Software Implementation Consultant, Clinical will act as the principle liaison with the customer to develop and implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ existing business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 50% on site travel required to customer sites and regional meetings.  The Software Implementation Consultant will report to the Practice Manager, Professional Services.
Key Responsibilities•         Leading the customer engagement as the principle implementation liaison, coordinate with internal stakeholder and implementation teams to coordinate, communicate, and align delivery approach•         Establish and maintain excellent client rapport via phone, online meetings, in person and email to build strong successful customer relationships•         In collaboration with the project manager, proactively predicting, identifying and communicating issues, risks, escalations, and delays to ensure an exceptional customer experience and successful implementation•         Acting as a trusted advisor to the customer, developing approaches that consider the impact to business and daily workflows•         Implementing best-practice solution deployment strategy to drive desired customer business outcomes and value•         Educating and collaborating with the customer on recommended delivery or implementation approach •         Travelling to customer on-site locations to lead and direct meetings and presentations, interactions with customers•         Having an in-depth knowledge about PointClickCare's solutions, customers' industry, and functional business processes•         Exceptional communication skills both written and verbal to gain deep understanding of customers business workflows and processes and the ability to convey recommended solution, deployment, and customer workflow enhancement recommendations•         Understanding customer organizational change management needs, including the development and execution plan for user readiness and acceptance.•         Consulting with the implementation project team and customer executive team about how to best implement and use the PointClickCare solution suite to achieve objectives.
Required Experience•         Post-secondary education (college or university) in a professional health care field•         Clinical background (i.e. RN, LPN, etc.) is preferred  •         In-depth industry experience in assisted living, skilled nursing, or senior living •         Solid understanding of clinical workflows & processes •         Experience in a product support and consulting environment•         Professional experience implementing software •         Prior experience in a customer-facing position in a tech and/or SaaS environment  •         Prior experience with geographically dispersed development teams preferred•         The ability to quickly learn new concepts and technologies and convert them into customer solutions•         Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met•         Ability to understand business processes from a customer perspective•         Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights•         Must be results oriented, and demonstrate a can-do attitude – adaptability, teamwork and problem-solving
#LIRemote #RemoteIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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Job region(s): Europe
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