Solutions Engineer II

Mexico - Remote(Jalisco/Mexico Only)

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Provide engineering input to the new business and current customer teams to ensure the provision of solutions that suit the defined technical service and budgetary requirements.
Assist the Sales Executives, Account Managers, and Business Development Consultants in qualifying and addressing prospect’s technical requirements
Operates under close supervision

You Will:

  • Works to customize complex configurations in response to customer needs
  • Typically handles complex server opportunities plus associated services
  • Collaborates with Sales Representatives to determine the best product and services fit
  • This is accomplished via conference calls, site visits, and e-mail correspondence
  • Works with the sales and account management teams to craft proposals and present them to prospects
  • Able to demonstrate strong analytical capabilities and technical knowledge by providing innovative, supportable technical solutions
  • Provide training to Sales Staff during initial sales training
  • Given the opportunity to attend Conferences, Industry, and Marketing events
  • Works with operational staff, as it relates to initiatives that affect the SE Team
  • Interfaces with Product Liaison by working with new product initiatives to ensure completeness and relevance to customer requirements

You Have:

  • 3-5 years of technical support experience or pre-sales technical support experience. Requires a minimum of 12 months in an SE role
  • Advanced knowledge of all areas of business operations
  • Able to resolve moderately complex pre-sales technical problems, working with sales personnel
  • Able to present advanced technical concepts clearly to customers through demos and proposals
  • Advanced writing, editing, communications, and interpersonal skills
  • Mastery of multiple server operating systems and advanced foundation in networking, server and internet technologies
  • Excellent communication skills 
  • Attention to detail
  • Strong follow-through techniques
  • Completion of 2 single day Business classes and 2 single day Technical classes required as approved by the manager
  • Ability to communicate technical information and ideas so others will understand
  • Ability to successfully work and promote inclusiveness in small groups
  • Ability to provide FANATICAL support


  • High school diploma or equivalent required
  • Bachelor’s degree in Information Technology or a related field preferred

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): North America
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