Support Engineer (Remote)

San Francisco Bay Area

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Truepill
Truepill's API-connected healthcare infrastructure empowers our partners to deliver world-class patient experiences. Click to find out how.
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At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. 
None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
Support Engineer:As a core team member of the Support Engineering Team, you'll be responsible for working on supporting existing products and features across multiple technologies. Helping distill high-level user feedback into the product support backlog. Critically thinking through user journey and advocating for product enhancements and optimizations. Moving into a mentor and leadership position as we continue aggressively growing out the team. Working with technologies like: React, Node.js, GraphQL, Kubernetes, Python, AWS, GCP, Mongo, MySQL.
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What You'll Be Doing:

  • Provide Tier 2 support to external customers using our Pharmacy APIs and Customer Dashboard
  • Provide Tier 1 support to internal customers using our Pharmacy APIs and Customer Dashboard
  • Read and debug code written in Node.js and Python.
  • Excellent Javascript/Typescript/CSS skills
  • Excellent skills in writing SQL and NoSQL queries to analyze data as part of supporting a customer
  • Recommending customer impacting enhancements (e.g. submitting PRs) for existing software applications, and distributed services that support a high-scale web application
  • Stay current with the latest front-end and back-end technologies and best practices and share your findings with the team
  • Help evolve our front-end and backend stack and mentor our other developers when it comes to patterns and best practices around observability, stability and reliability.
  • Work as part of an agile team across a variety of application domains
  • Write structured, tested, readable and maintainable code
  • Participate in code reviews to ensure code quality and distributed knowledge
  • Experience with performance tuning, profiling and debugging applications

We're Looking For Someone With:

  • Bachelor’s degree or an equivalent combination of education and experience
  • Experience working with customers in potentially stressful situations
  • 3+ years of industry experience with full stack architecture and distributed systems
  • Expertise with cloud infrastructure such as GCP and/or AWS
  • Experience working in a fast-paced environment; continuous deployment, test-driven development, agile methodologies
  • Experience supporting robust, highly available, and scalable web services
  • Passion for using technology to improve the lives of our customers
  • Excitement for solving tough problems that haven’t been solved before
  • Desire to work in a collaborative environment with a tight knit team of passionate engineers
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job region(s): North America
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