Product and UX Communications Manager

Remote job

Full Time Mid-level / Intermediate
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Intergiro
An all-in-one platform offering multi-currency bank accounts, card issuing and card acquiring across Europe
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  • Research, draft and manage reactive and proactive communications to customers and stakeholders about Intergiro products and services, including regular newsletter
  • Develop and manage a multi-stakeholder multi-purpose product communications calendar
  • Work closely with Marketing, Product, Commercial and Customer Ops teams to ensure customers are kept up to date on relevant information and to promote Intergiro products and services
  • Contribute to the development of product-related Marketing or public relations-focussed material, e.g. FAQ / Knowledge Base / Blog content for website, product-related marketing materials
  • Contribute to Internal communications where related to product and where applicable
  • Contribute to ad hoc UX writing requests, ensuring consistency across product communications by managing a library of product terms and copy

Requirements

  • 3+ years of experience in a communications role - e.g. product communications, PR, internal / external communications, strategic communications, marcomms
  • Demonstrable experience in producing effective communications
  • Demonstrable experience in communicating about highly technical, complex products, preferably in a tech, B2B, SaaS, BaaS context
  • Able to understand key communications success measures - how to set, manage and improve upon KPIs
  • Ability to write fluently and with flair in English (English as first language or extremely proficient)
  • Background in banking or tech preferred (Fintech a strong bonus)
  • Experience of project management / driving forward initiatives by themselves a plus
  • Knowledge / experience of user-centred design and user behaviour, e.g. experience in user testing, understanding data analysis
  • Experience in copywriting for different purposes (including UX writing, email, product / user guides)
  • Experience in UX writing
Job region(s): Worldwide/Anywhere
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