Enterprise Solutions Engineer

Remote - US

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ASAPP
Improve customer experience and radically increase CX performance at the same time. This AI Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine...
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At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems for large companies — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact on the way they serve and grow their customer base. ASAPP’s Customer Experience Performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
As our Go-To-Market sales team continues its hyper-growth, we are looking for motivated,  energetic and curious team players to support this continued mission.
ASAPP is in search of talented Solutions Engineers who can deeply understand the idiosyncratic business challenges and technical environments that define our customers, and thoughtfully recommend and shape an AI-native technology solution that will assure their success. The right candidate for this role is a creative technologist that digs deep to understand cutting-edge products, a passionate, collaborative storyteller that can reduce the very complex into easy-to-understand concepts, and one who can cohesively unify a technology solution with a proposed transformation of a company’s operating model.
 As our operations keep growing, we encourage applicants from all locations in the US to apply.

What you'll do

  • In partnership with Account Executives, successfully evangelize, position, and sell the technical, as well as the business value of the ASAPP platform becoming the trusted advisor to the customer.
  • Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer).
  • Assist AEs in navigating large enterprise accounts and recommending changes to our stakeholder and meeting mix that will optimize our close plan.
  • Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements.
  • Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs.
  • Deliver rich and compelling product demonstrations of the proposed solution to educate stakeholder audience after stakeholder audience on how ASAPP will solve their specific needs.
  • Stay up to speed on the evolving technology portfolio of ASAPP -- not only what we do, but why and how we do it -- and deliver market feedback to Product on how ASAPP can better meet customer needs.
  • Ready the ASAPP organization to deliver by coordinating with ASAPP Customer Experience Managers, Technical Project Managers, and Engineering to account for requirements, scope and schedule work, design implementation details, and manage questions or issues.

What you'll need

  • 8+ years of Pre-sales and/or Business Value experience at the Enterprise level in the SaaS space.
  • A deep understanding of enterprise technical and integration environments, organizational structures, and delivery processes, ideally with experience in the Customer Experience or Contact Center space. 
  • Experience supporting a complex customer engagement software platform and/or proficiency with more than 1 of the following:
  • Digital Messaging Platforms (LivePerson, Nuance, Intercom)
  • Voice Contact Center Software (Telephony, CTI, IVR, Routing; Avaya, Genesys, Cisco)
  • CRM Software (e.g. SalesForce / Oracle Service Cloud)
  • AI / ML Service Providers (Google, Amazon, IBM, MSFT)
  • Speech Analytics (Verint, Call Miner)
  • Workflow / BPM / Next Best Action (Pega, Google)
  • Web Analytics & Tag Management (Adobe, Tealium)
  • Voice of Customer Tools (Medallia, Qualtrics)
  • Workforce Management (Aspect, Calabrio)
  • Well-versed in technical solution development with multi-phase execution and delivery: planning, opportunity qualification, and creation, stakeholder and executive communication needs analysis, etc.
  •  Possess exceptional communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX)  as well as technical business owners within the IT organization.  Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them.
  • Ability to travel to customers 25% of the time (as restrictions ease).

What we'd like to see

  • Early-stage software, preferably SaaS, technical pre-sales (SE) experience in a non-established market.
  • Experience working in a fast-paced, high-growth software company where change is a constant.
  • Consultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges.
  • Worked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals.
  • Experience working with Fortune 50/Fortune 100 customers.

Benefits

  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance401k matching
  • Fitness and wellness stipend
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.
Pursuant to the Colorado Equal Pay for Equal Work Act, the estimated base salary range for this role is $160,000 - 185,000. The actual salary may be different depending upon qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package. Other rewards may include short- and long-term incentives. In addition, ASAPP provides a variety of benefits to employees as listed above. #LI-AS1 #LI-Remote
Job region(s): North America
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