Sr. Business Systems Analyst - Salesforce (US- Remote)


Full Time Senior-level / Expert
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We’re DISQO. All caps. Spelled with a Q. An audience insights platform for today, with people sharing openly and transparently.
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DISQO is changing the way that the world’s largest brands, agencies and consumer intelligence companies get to know their consumers. We’ve built the first identity-based platform that combines consumer attitudes and behaviors together to power the most accurate and predictive insights solutions for our customers, and we do all of that with the willing participation of our consumers and without using outdated technologies like third-party cookies. We help our customers get a cross-platform view into consumer sentiment, measure advertising effectiveness, analyze consumer purchase journeys, and ultimately grow their brands.
Our mission at DISQO is to engage people to share their opinions and behaviors openly to help our customers make the right decisions. With over one million active members sharing their attitudes and behaviors, DISQO is looking to expand, improve and create world-class applications for people to openly share their data for research.
The Sr. Business Systems Analyst position serves in a dual capacity, it will work with business users to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems and will also support & lead the Agile process for the Salesforce COE.
Being empathetic and with the ability to collaborate and influence others is critical to success.

What you’ll do

  • Salesforce Solutions delivery by working closely with business leaders and the technical team.
  • Lead & Manage Salesforce Office hours /Steering Committee meetup  Develop functional design; provide demos to leadership; user acceptance testing; adoption and training. 
  • Collaborate with technical team to groom the user stories and conduct user-story acceptance with business users
  • Create Business requirements documents/JIRA User Stories  for Salesforce related projects that assess ROI based on time(efficiency gain) and budget(cost saving)
  • Lead & manage the Scrum cadences/ activities/ meetings on a daily/weekly basis
  • Effectively create and maintain the following documentation - Business Processes, Process Flow Analysis, Requirements Definitions, Executive Summaries and Project Plans
  • Scrum leadership - Sets Deadlines for Team Members, Assigns tickets, Monitors Progress, and Follows-up, Provides Respectful Feedback, Escalates where necessary, Analyzes / Identifies areas of risk and develops plans to minimize
  • Lead the software vendors evaluation and manage their RFP

What you’ll need

  • 5+ years of Salesforce experience with hands-on experience as a Salesforce Business Analyst delivering Salesforce Sales Cloud or Service Cloud projects
  • 5+ years of experience in a related field (Sales, CRM/customer relationship management)1+ years experience working in an agile environment, preferably experience in Scrum Master capacity
  • Experience working with business leaders to elicit requirements and translate those to user-stories
  • Salesforce Administrator Certification.
  • Experience with Salesforce CPQ is a big plus1-2+ years of direct/ indirect experience working in a SaaS-based startup environment.
  • 1+ years of direct/ indirect experience working closely with Sales and Marketing teams and a strong understanding of sales pipeline and forecasting.

Soft Skills

  • We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.
  • Excellent organizational, verbal, presentation/facilitation and written communication skills
  • Ability to manage ambiguous situation and work under tight deadlines and with multiple tasks at a time

Leadership Skills

  • Leverage strong communication skills and a passion for using data and software to drive business decisions at scale
  • You’re a great team player and people manager who can get the work done and at the same time maintain the health of the team by creating a positive environment.
  • Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages with authority and confidence
  • Trusts the company’s core values; shows integrity, transparency, and reliability
Perks & Benefits:
·100% covered Medical/Dental/Vision for employee, 80% for dependents·Equity·Unlimited Vacation·Flexible work hours·Catered lunches 3x a week·Stocked pantry·Happy Hours·Onsite Fitness Program·Discounted Gym Membership·Quarterly Offsites·401K·Life Insurance·FSA·Paid Maternity/Paternity leave·Disability Insurance·Travel Assistance Program·24/7 Counseling Services offered to employees
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.
Job region(s): Worldwide/Anywhere
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