Program Manager - US-Remote

United States - Remote

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Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and...
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Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change in the cloud—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business.
Program Manager role:In order to achieve deliver on our goals and meet rising customer expectations to take on complete leadership and accountability of their strategic transformation programs, we are looking for experienced technology delivery program managers to join our teams.
Guidewire Program Managers are assigned to work with the customer program and its related Guidewire projects.  This is a full-time role that works closely with the project managers whose projects fall under the program umbrella, customer sponsors, key leadership, and the Steering Committee.  They are critical for understanding the full breadth of the program and with tying their end to end components together. The Guidewire Program Manager is responsible for the success of the Guidewire program. The purpose of program management is to coordinate the efforts of the sub-teams to ensure they work together effectively towards the common goal of producing a consumable solution for their stakeholders.
The program manager provides management oversight and leadership by helping to ensure that the program’s benefits are realized and is responsible for the successful delivery of the technical change and by association the business change. The role requires effective coordination of multiple project streams within the program and management of their inter dependencies including oversight of any risks and issues arising. The program manager is responsible for the overall integrity and coherence of the program. As program lead, they develop and maintain the program environment to support each individual project within it.The role is crucial for creating and maintaining focus, enthusiasm, and momentum. They should have a solid understanding of how to apply a standard methodology for running programs.
The ideal candidate will be well versed in agile implementation methodologies and enterprise scale implementations and be able to deliver projects that combined those qualities. This role could require 80% US travel as part of the post-pandemic business activities.


  • Responsible for ensuring timely delivery of program to schedule and budget
  • Establish, lead, and manage the delivery Program Management Office (PMO)
  • Plan and design the program and proactively monitor its progress, resolve issues, and initiate appropriate corrective action and serve as escalation point
  • Continually monitor and control release scope, promoting a culture of exchange over increase
  • Define the program's governance arrangements
  • Ensure effective quality assurance and the overall integrity of the program. Focus inwardly on the internal consistency of the program, and outwardly on its coherence with the infrastructure plan, interfaces with other programs and corporate, technical, and specialist standards
  • Manage the program's budget, monitor expenditure, and costs against delivered and realized benefits as the program progresses
  • Facilitate the appointment of individuals to project teams
  • Ensure the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements
  • Ensure there is allocation of common resources and skills within the program's individual projects
  • Manage third party contributions to the program
  • Manage communications with all stakeholders
  • Manage both the dependencies and the interfaces between projects
  • Manage risks and facilitate mitigation activities to ensure the program's successful outcome
  • Initiate extra activities and other management interventions wherever gaps in the program are identified or issues arise
  • Report the progress of the program at regular intervals to the Steering Committee and other stake holders as required and defined in the governance process documentation
  • Report the progress of the program at regular intervals to the internal Guidewire stakeholders
  • Appoint other individuals to support the program role gaps such as (e.g. risk manager, communications manager, benefits manager)

Qualifications and Education Requirements:

  • 7-10 years of implementation experience
  • 5-7 years of program management experience
  • Experience leading enterprise technology implementations leveraging agile and understands agile tools and concepts

Required Skills:

  • Ability to travel up to 80%.
  • Effective leadership, interpersonal, and communication skills
  • Demonstrated skill in managing large multi-functional projects including software package implementations
  • Understand Cloud processes and technologies and possess advanced project management skills.
  • Ability to build team collegiality on large scale programs and across multiple geographical locations
  • Proven negotiation skills and a strong ability to navigate executive levels of an organization
  • Demonstrable knowledge of techniques for planning, monitoring, and controlling programs
  • Sound business case development and approvals skills
  • Understanding of the procurement process including negotiation with third parties
  • Hands on experience with working on SOWs
  • Solid knowledge of program and project management methods (such as PMP, MSP, and PRINCE2), together with an understanding of Agile methods
  • Strong knowledge of budgeting and resource allocation procedures
  • Ability to find ways of solving or preempting problems

People Development Skills


  • Shows a track record of building effective cross functional teams across multiple geographic locations
  • Ability to deal with issues directly, firmly, and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions
  • Staffing – has a nose for talent; able to deal with underperforming team members; assembles talented teams
  • Ability to evaluate team members and is a good judge of talent and can articulate the strengths and weaknesses of people inside and outside organization

Preferred Experience:

  • P&C Insurance experience
  • Experience with Guidewire enterprise technology implementation
  • Experience with Cloud Technology
  • Project Management Professional (PMP) certification
  • Has agile certifications: Certified Scrum Master (CSM), Scaled Agilest (SA)
  • Experience with project management tools:  SmartSheet, MS Project, Jira, Rally
  • BS or BA degree required
About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job region(s): North America
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