Technical Engagement Manager

Distributed, US

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HackerOne is looking for a Technical Engagement Manager to join our team and help some of our largest customers run their hacker-powered vulnerability assessment and penetration testing programs! This is a perfect role for someone who deeply understands the penetration testing process, has knowledge of common security vulnerabilities, and enjoys working with customers to improve their security posture while engaging daily with our global community of hackers. As a Technical Engagement Manager, you own the technical delivery and implementation of all penetration testing and vulnerability assessment products. You will work closely with customers large and small to scope, plan, schedule, and report on penetration testing projects.
This is a technical delivery role inside the Customer Success department and reports directly into the Head of Security Assessments. The job can be performed onsite from our headquarters in San Francisco, and also remotely from anywhere in the United States. 

Your Journey at HackerOne

  • Plan and run multiple complex engagements across various customers, coordinating with both customers and the hacker community
  • Help customers scope out large and complex penetration testing engagements
  • Develop test plans that align with customer goals and drive desired outcomes and results
  • Maintain existing and develop new testing methodologies across various different types of attack surface
  • Represent HackerOne’s assessment delivery process and methodology to our customers’ business leaders and executives
  • Expectation setting and clear communication with key stakeholders both internally and in our customer organizations
  • Schedule and staff each engagement with the best-suited penetration testing team for the job
  • Obtain access to the assessment scope, confirming access, credentials, and documentation is in shape for the Pentest Team to hit the ground running
  • Work alongside many great Lead Pentesters from our global hacker community
  • Interface with the hacker community to ensure full coverage of the scope, report back to the client on progress the team is making, and run point on any escalations that may come up during the engagement
  • Ensuring quality & technical accuracy for all deliverables produced during an engagement
  • Drive on-time and satisfactory delivery of each engagement
  • Present technical findings and vulnerability details to our customers’ business stakeholders
  • Lead and coordinate internal projects to make process and efficiency improvements
  • Active SME contribution in bringing to market new types of security assessments
  • Provide strategic input into the product roadmap of HackerOne’s suite of assessments

Who You Are

  • You’ve successfully delivered many technical penetration testing engagements but have begun to feel disillusioned with the limitations of the traditional consulting model
  • You are keen on adopting best practices from the best in the world, while also relentlessly innovating to bring security into the modern, digital-first era
  • You believe “Because this is how we’ve always done it” may just be one of the most dangerous phrases in existence
  • 1-3 years of experience delivering penetration testing engagements and managing client projects
What We DoHackerOne was started by hackers and security leaders who are driven by a passion to make the internet safer, and is now the #1 hacker-powered security platform. Powered by the largest community of hackers on the planet, HackerOne has helped over 2,000 customer programs find and fix vulnerabilities before they could be exploited.. HackerOne is headquartered in San Francisco with offices in London and the Netherlands. As a team, we believe in integrity, transparency, trust, collaboration and community. We believe in the positive power of hackers and work tirelessly to promote the success of our community to the broader, mainstream audience.
HackerOne ValuesHackerOne commits to maintaining the strong, inclusive culture we’ve built for our employees and our community of hackers. All that we do is driven by our 5 core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times.  As a team, we believe that transparency builds trust so we default to disclosure in our communications.  Each individual acts like an owner creating an environment of greater alignment and greater autonomy.  We win as a team and empower our community because together we hit harder. For more information about our values check out our blog HERE
Job region(s): North America
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