AWS Cloud Architect – Texas DIR

United States - Remote

Full Time Senior-level / Expert
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Rackspace is seeking an AWS Cloud Architect that has a passion for technology and is ready to join our Texas DIR Team in Texas. Our Cloud Architect is responsible for aligning Rackspace cloud and hybrid solutions to the business requirements of strategically-valuable customers and prospects, and bringing grassroots market intelligence back to Rackspace to help craft technical sales strategy and to focus product development on customers’ business needs. In this role, you will interface with customers’ executive-level IT personnel at a business-strategy level in addition to working with developers, DevOps engineers, and other tactical contacts.


  • Collaborates with Account Executives, Business Development Consultants, Account Managers, and Systems Engineers to identify and engage select high-potential customers.
  • Collaborates consultatively with customers and prospective customers to analyze their strategic business goals and architect Rackspace solutions as key components of their overall IT landscape.
  • Collaborates with Rackspace leaders and personnel to facilitate complex, innovative, and often non-standard Rackspace solutions.
  • Must operate across organizational and computing “silos” to facilitate complex solutions.
  • Provides industry though- leadership through deep relationships, both within Rackspace and within customer organizations, in online and print publications, and potentially at public speaking engagements.
  • Works with Rackspace leadership to help align the product roadmap and overall hosting strategy with customer demand.
  • Works closely with strategic partners to maximize our relationship, which could entail partner training and other activities.
  • Responsible for maintaining ongoing professional development with minimal guidance in order to provide current and forward-looking consultation to customers.
  • Keeps abreast of industry trends and practices. Works with SWAN team and other Rackspace operational teams to architect large or strategic cloud and hybrid solutions, which will often involve solving for complex requirements with outside-the-box solutions that help shape and evolve solution architecture at Rackspace.
  • Partners with the Chief Sales Strategist on strategic SMB Sales opportunities, which should evolve from primary opportunity ownership to more of an advisory role to SMB sales personnel.
  • Meets with key technical thought leaders at Rackspace to help shape Rackspace strategy and the roadmap.
  • Works with marketing and product marketing to optimally align our marketing efforts with insights gained in the role.
  • Presents at trade shows, industry events, and Rackspace hosted functions as required.


  • Strong knowledge of all Rackspace products, business units, and segments.
  • Deep understanding of Rackspace’s strategic partners, vision, and roadmap.
  • Extensive knowledge of competitors’ offerings, as well as their strengths and weaknesses is essential.
  • Broad knowledge of IT systems in general, cloud and Internet technologies in particular, and the ongoing development of both.
  • Must have conversational knowledge of business finance, particularly as it relates to information technology.
  • Strong attention to detail.
  • Strong follow-through techniques.
  • Extraordinary writing, editing, communication and interpersonal skills.
  • Ability to lead and develop a team if called upon.
  • Proven ability and experience in systems analysis and cloud/hybrid architecture.
  • Able to “think outside the box” to consultatively and strategically architect complex IT systems to support customers’ strategic goals.
  • Able to include future technologies in current discussions.
  • Able to present technical and business concepts in a clear manner to VP/ Chief Officer-level customers and prospects, to speak their language, and to communicate proficiently with technical experts on a wide variety of IT subjects.
  • Must have a high degree of confidence and poise.
  • Must be able to gain the trust and respect of customers in order to gain high- level strategic insight into their business.
  • Expected to present to medium to large audiences at industry events, and to lead focus groups and roundtable discussions.
  • Able to build, maintain, and enhance business relationships


  • High school diploma required.
  • Bachelor’s or Master’s degree in information technology or a related field required. Experience may substitute for a degree requirement at the equivalency of 3 years of experience to 1 year of education.
  • Minimum of 10 years of combined technical support experience and pre-sales technical support experience required

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job region(s): North America
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