Exchange Engineer

India - Remote

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Responsible for monitoring and responding to environmental alerts, outage notifications, and assists as an escalation point in routine patching and maintenances.  Makes and receives calls to customers on a routine and on-call basis.  Creates and manages requests and alerts via ticketing system.   Takes escalations from Engineers as needed.  Leads software deployments and change control.  Conducts pre-sales activities, assists with proposal development, and evangelizes Exchange both internally and externally.
·        KNOWLEDGE/SKILLS/ABILITY: Understands complex Exchange messaging and collaboration server technologies.  Knowledgeable in complex troubleshooting techniques at the server and application level.  Expert in high availability (HA) configurations.  Extensive experience with large scale production messaging and collaboration systems, managing global Exchange server deployments. Expert knowledge of email protocols (SMTP, IMAP and POP) and their respective standards. Expert knowledge of Active Directory and DNS. Expert level knowledge of Exchange centric hardware deployment and data communications networks. Expert knowledge of SCCM and SCOM products.  Expert level knowledge of current Exchange operational strategies including data recovery, performance tuning, transaction log replay, replication, and mail flow. Ability to interpret and write complex PowerShell scripts. Excellent interpersonal skills.  Strong verbal and written communications.  Ability to present to internal and external customers.  Should have a strong desire to grow within the messaging field. Ability to provide FANATICAL support.
·        JOB COMPLEXITY:  Manages customer and internal team projects.  Leads the design, architecture, implementation, security, and support of large scale Exchange messaging server environments.  Leads visioning for enhancements and future product offerings, leads project teams, prepares scope documents and project plans, and designs and implements best practices for system performance, interoperability, and automated provisioning while providing excellent customer support. Consults with clients to determine requirements and design solutions to meet these requirements, such as system structure, sizing, and configuration; scaling; documentation, long-range requirements, operational guidelines and protection.  Develops internal tools and practices for efficient and effective operations and support.  Formulates and monitors policies, procedures, and system management and operational standards.  Proposes and implements enhancements that will improve the performance and reliability of the system.  Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, and implementation.  Evaluates the analysis of the short-term or long-term capacity needs for messaging systems.  Provides direction for design activities.  Makes recommendations on approaches and architectures and helps evolve our best practices, tools and framework as appropriate.  Builds tools for customers and teams by creating scripts or using software to automate work.  Configures troubleshoots high availability (HA) configurations.  Discovers systematic operational and support issues and takes ownership of process improvements.   Designs and orchestrates complex system updates and changes.  Works with the product organization to roll out new features products.
·        SUPERVISION:  Self-initiated.  Provides mentoring and coaching to lower level engineers.  ·        EXPERIENCE/EDUCATION: Bachelor’s degree in computer science or engineering related field or equivalent combination of education and experience.  At least 5 to 7 years of related messaging experience. Good programming skills preferred.  MCM-Messaging certification preferred. Continued interested in developing and expanding technical knowledge. 
·        PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.  Occasional domestic travel, less than 10%.

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): Asia/Pacific
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