Customer Logistics Coordinator

Remote

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Eargo Inc.
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We’re Eargo and we’re on a mission to disrupt and transform the hearing health industry. We’re looking for those passionate individuals who jump out of bed in the morning dreaming of new ways to improve the lives of our customers. We’re tech geeks and dreamers. We believe that every voice is unique and every idea is worth talking about. Moreover, we believe in passion and having fun. Because it takes passion to change the world and if you have passion in what you’re doing, you naturally have fun doing it.
Over 44 million Americans currently experience hearing loss and 73% of them do nothing about it. Their denial has many different shades, but more often than not it’s related to social stigma. We at Eargo exist to give people their hearing without the social stigma so that they can go on being the cool person they are. That’s why we get out of bed in the morning and we take that seriously. And we’re looking for some great minds to join us on our journey.
THE ROLEThe Customer Logistics Coordinator is a dynamic problem solver who thrives on operational challenges. This person has broad responsibilities throughout the customer life cycle. Whether tracking down orders, determining the root cause of a client issue, or monitoring performance metrics, attention to detail and strong organization skills are critical. In addition to the responsibilities listed below, this person must have excellent communication skills in order to resolve logistic and process issues in partnership with sales, support and our Hearing Professionals.

THE RESPONSIBILITIES

  • Serve as escalation point for any logistical issues for Sales, Client Care, or Hearing Professionals
  • Create RMAs using Salesforce and Netsuite
  • Track RMA shipping and returns
  • Create Complaint Reports using Omnify
  • Solve shipping problems with UPS/FedEx such as client address changes, etc.
  • Perform visual inspection of devices returned for RMA and perform physical receipt

THE QUALIFICATIONS

  • 2 - 4 years of operational, logistical or project management experience
  • Strong organization and documentation skills
  • Ability to troubleshoot and resolve issues in a timely manner
  • Exceptional verbal and written communication skills
  • Experience with the salesforce and with Netsuite
  • Experience with RMA process
  • Experience with 3PL partnerGreat time management and prioritization skills
Eargo is an Equal Opportunity Employer committed to hiring a diverse workforce. All employment is decided upon the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We offer a competitive compensation and benefits package including stock options.
Job region(s): Worldwide/Anywhere
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