Instructional Designer

Seattle, WA or Remote

Applications have closed
Assurance IQ, LLC logo
Assurance IQ, LLC
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About AssuranceAssurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!
About the PositionThis position is responsible for analyzing data, identifying performance gaps, and developing solutions to drive performance through the creation and maintenance of learning curricula. You will act as a consultant to internal stakeholders as they outsource new functions, drive improvements, and adapt to rapid product and process changes. The ideal candidate will relentlessly strive to make training a differentiator in our ability to support our users by ensuring a high and consistent bar for learning and development. You will design and iterate on the training delivery strategy, working across a network of diverse teams and business units.

Responsibilities

  • Design training programs, including classroom, e-learning courses, and self-study sessions
  • Develop and update course content to meet rapidly evolving needs
  • Work closely with a variety of teams and SMEs to define both the long-term strategy and the short-term tactics for training initiatives
  • Conduct assessments and analysis to identify new development needs and recommend training methods accordingly
  • Optimize training programs by auditing classes and assessing skill proficiency of learners
  • Act as advisor to internal stakeholders regarding projects, tasks, and operations
  • Maintain and administer our curricula and stack of learning tools
  • Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables
  • Uphold the bar for training excellence, learner experience, and good instructional design.

Qualifications

  • 5+ years of experience as an instructional designer, eLearning specialist, curriculum developer
  • Experience designing, implementing, and monitoring training programs, preferably in the financial, technology or healthcare industries
  • Experience working collaboratively with distributed/remote teams with diverse colleagues.
  • Ability to manage competing priorities with focus on timely and efficient issue resolution.
  • Ability to thrive in ambiguity and adapt to change in accordance with business priorities.
  • Resourceful self-learner, with the ability to operate effectively and independently - forward looking thinker, who actively seeks opportunities and proposes solutions.
  • Proactive, assertive, adaptable, and able to give and receive constructive feedback
  • Excellent organizational and time management skills, ability to multitask, keen attention to detail and follow-up skills.
  • Experience using and administering Learning Management Systems.
  • Willingness to pitch in and assist with other projects and share responsibilities, as needed.
  • Consultative mindset, willing to explore outside the box solutions to complex problems
  • Experience in adult learning modalities, ranging from just-in-time to in-person
  • Experience in consulting with subject matter experts to capture learning content
  • Comfort working in design and authoring platforms and learning management system
  • Ability to synthesize large amounts of data and quickly translate it into high quality learning modules (e.g. e-learning, voice overs, podcasts, videos)
  • Strong operational background and a track-record of making data driven decisions

Nice to Haves

  • Experience developing training for the healthcare / insurance industry
  • Working knowledge of Axonify LMS
  • CPTD or CPLP certification
Job region(s): North America
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