Regional Operations Associate AU

Australia

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About Kraken
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. 
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 
Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
About the role
Kraken is a market leader in one of the most innovative and fast growing industries in the world. We are expanding and innovating throughout all aspects of the company to support this rapid growth, and to ensure that we can effectively execute on our highly ambitious short-, medium- and long-term plans for regional product and market growth.  Regional Operations Associates will play a critical role on a team that is core to Kraken’s global operating effectiveness. You will be expected to operate effectively in a highly cross-functional context, working directly with nearly every team and department in the company. You will have a unique opportunity to positively influence the entire organization and drive initiatives that directly impact the company’s bottom line. You will work closely with many Krakenites across levels of seniority and spanning multiple departments, helping the organization stay coordinated in this incredibly exciting, innovative and expanding environment.

Responsibilities

  • Report to the Managing Director of Australia to execute the local deployment of Kraken’s regional operating infrastructure.
  • Provide project management support to the Managing Director of Australia and the global regional operations team to implement regional operations process standardization, scaling initiatives and strategic partnership opportunities. 
  • Develop analytical tools to generate local insights and inform strategic direction of the Australian operation. 
  • Support the execution of new-product initiatives by providing cross-functional program management to ensure a seamless transition from strategic opportunity development to revenue realization.
  • Analyze trends and coordinate information with regional marketing teams to improve effectiveness of client outreach initiatives.  
  • Conduct data analysis and generate actionable insights. Communicate key results with self-serve tools (dashboards, analytics tools).
  • Cultivate a deep understanding of operational best practices and develop the corporate resources, processes, and standards to implement them.  
  • Identify potential areas of inefficiency, redundancy, bottlenecked progress or scaling challenges between functions and devise and execute process improvements to address them.
  • Establish strong working relationships across functions and management levels, working collaboratively and independently.
  • Bring structure and clarity to complex, often ambiguous operational issues.
  • Execute program-level work while keeping deadlines.

Requirements

  • Bachelor’s degree
  • 3+ years experience in a top management consulting or advisory services firm.
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries
  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries
  • Experience navigating complex operational hurdles in hyper-growth companies
  • Experience working with and interpreting the outputs of Data Analytics tools to support data driven decision making.
  • Entrepreneurial mindset with excellent attention to detail and follow through
  • Strong contextualization and second-order thinking ability
  • Ability to work a flexible full-time schedule to coordinate with global stakeholders
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
  • Excellent organizational and workload management skills, especially with respect to prioritization and proactive verbal, written and interpersonal communication skills
  • Ability to deconstruct convoluted problems and develop precise plans of action

Nice to haves

  • Knowledge of Lean principles, six sigma and/or business process management concepts
  • Advanced user of Excel and Powerpoint with a good familiarity of G-Suite equivalents
  • Advanced user of task/project management tools such as Jira
  • Intermediate or greater proficiency in data analytics suites such as Data Studio 
  • Intermediate or greater SQL proficiency a major plus
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.
Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  
Learn more about us
Watch "Top 10 Qualities of Kraken - How to Grow a Decacorn Remixed""Follow us on TwitterCatch up on our blogFollow us on LinkedIn
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